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Guide's Edition Synik 30

Regular price $310.00
Pre-order FAQ
The Guide's Edition Synik 30 has sold out; while we don’t expect to offer it again, you’re welcome to sign up below to be notified if that changes.
  • Everything you buy from us here at TOM BIHN is satisfaction guaranteed. We’ve been in business for over 30 years and we stand behind what we make.

    If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or due to other things that are not our fault will be performed, when possible, at a reasonable charge right here in our Seattle factory where your bag was made. Defects in materials or workmanship are uncommon and almost always evident while the product is still new. Keep in mind that bags and packs are often subject to extreme wear in everyday use: do not expect them to last forever. Only true love lasts forever! You can expect a TOM BIHN product to give years and years of hard service.

    Face Masks
    Our masks are satisfaction guaranteed. Please if you're happy with your mask *or* there's something that doesn't work for you. We want to hear from you!

    Same with your Skookum Dog gear: it'll give you years of hard service and is guaranteed to be free of defects in materials or workmanship. If something goes wrong and it's our fault, we'll fix it at no charge. If your dog chews something up or otherwise damages it, we'll repair it for a reasonable fee if it is repairable.

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  • Our bags and face masks are designed and cut & sewn right here in Seattle, Washington, U.S.A.

    That allows us to be control freaks in the best way possible; we have direct control and oversight of the quality of our materials, our products, and the jobs and working environment that we help create. It also offers us a unique spontaneity: when we have an idea for a new product or accessory, we can design it, figure out how to build it, add it to our website and be ready to ship it out our front door all within just a few weeks. How cool is that?

    Intrigued? You can more about the unusual way we do business on our Company Philosophy page.

Guide's Edition Synik 30


525 denier Ballistic exterior fabric
— OR —
420 denier Classic Parapack
210 denier Ballistic fabric lining
Dri-Lex® Aero-Spacer® mesh upper back
210 denier Ballistic lower back
Closed-cell foam back
Edgeless EV50 1/2” / 12mm shoulder straps (EVAZOTE® OEKO-TEX® foam)
Tough Duraflex®, Nexus, and Woojin buckles and related components
#10 and #8 YKK Aquaguard® water-repellent zippers


Sewn in USA with globally sourced materials
100% finished seams


Dimensions: 13.4" (w) x 20.0" (h) x 8.0" - 10.8" (d) / 340 (w) x 508 (h) x 205 - 275 (d) mm
Weight (with Frame):
525d Ballistic: 3 lb 0.7 oz / 1380 grams
420d Classic Parapack: 3 lb 1.0 oz / 1390 grams

Frame Sheet: 5.1 oz / 145 grams
Volume: 1830 cubic inches / 30 liters ( ASTM Standard Measure)
Removable 1" / 25 mm waist strap included
.5" / 13 mm padded and contoured backpack straps with .75" / 20 mm removable sternum strap
Maximum device dimensions for the laptop compartment:
14.15” x 9.75” x 0.75” / 359mm x 248mm x 19mm
Luggage Pass-Through Sizing:
Minimum Length: 20" / 510mm
Maximum Width: 7.25" / 185mm
What's Included:
1x 8-inch Coyote Webbing Snaphook/Snaphook Key Strap
1x Coyote 8-inch Cord-Only Zipper Pulls (8-Pack)
1x Sternum Strap Assembly
1x Gatekeeper Waist Strap
1x Internal Frame w/ Aluminum Half-Stay
1 pair internal Tie-Down Straps
Total O-rings: 10 (1 in the water bottle pocket, 1 in the small middle pocket, 1 in the left pocket, 1 in the right pocket, 2 in the bottom pocket, 4 in the main compartment)

TLDR (full description below: jump down)
The Guide's Edition Synik — two sizes: 30 (you are here) or 22 liters — is a limited edition version of the Synik 30, which itself is a variation of the original Synapse 19 / 25. It's true home is the woods or the mountains, yet it can easily inhabit the urban landscape out of necessity.... just like we do.

What's different in The Guide's Edition Synik 30 vs. the Synik 30

  • Trimmed and lined in Coyote brown; brown blends in more readily with natural surroundings and doesn't show dirt as much. When it does get a bit dusty or dirty, it looks like it's supposed to.
  • One diamond accessory strap holder on the top front and a corresponding ice-axe loop below, allowing you to carry an ice axe for high-country, early-season mountaineering or a tripod for urban photography. If you go that route, or think you're gonna secure something else similar to the front make sure to pick up an optional Ice Axe Lash Strap. Being the thoughtful types we are, we added an additional zipper slider -- that makes two, not just one -- on the bottom pocket of the Guide's Edition Synik 22. In the event that you decide to strap an ice axe or tripod on the front of the bag, the two zipper sliders will make it a little easier to access the contents of that front bottom pocket.
  • Two diamond accessory strap holders on the bottom of the bag. If you opt for the optional Lash Straps (sold in pairs), you can secure foldable hiking poles, an ultralight folding chair, icy gaiters or a wet raincoat to the bottom of the pack.
  • An official Leave No Trace tag with a TOM BIHN Coyote Key Strap Snaphook; the tag lists the 10 principles of Leave No Trace. The Leave No Trace Center for Outdoor Ethics is one of the organizations we support through our commitment to 1% For The Planet

What’s different in the Synik vs. the Synapse:

  • Full clamshell AKA panel zipper opening
  • Removable internal tie-down straps
  • Two-point access suspended laptop compartment
  • Our new Edgeless EV50 1/2” shoulder straps
  • Fully integrated yet removable internal frame with aluminum half-stay
  • Rolling luggage handle pass-through
  • Updated grab handle
  • Label moved to lower right corner
  • A padded bottom, and a couple more o-rings.

Other than the above differences, the Guide's Edition Synik 30 and the Synik 30 are largely the same.... read on for the full scoop.

The Synik 22 fits laptops up to the size of the 13” MacBook Pro (but not the older non-Retina Air) or the Dell XPS 13; the Synik 30 can fit laptops up to 15” like the MacBook Pro Retina Touchbar or Microsoft Surface Book 2 15". It’s no biggie in practice, but note you’ll need to do a two-point turn to fit the bigger laptops in the exterior side access to the laptop compartment (not necessary if using the internal laptop compartment access).

Full description of all of the features is below, along with an explanation of the name. 

We’ve pre-answered as many questions as we could think of over in the Synik 22 / Synik 30 FAQ

As always, you’re welcome to reach out to us to ask anything and everything:

The original Synapse 19 debuted in 2009; Tom originally designed the Synapse to serve as a day-hiking backpack, but you guys saw its potential beyond and began using it as an EDC pack and as a minimalist travel backpack. Over the years, you asked us to make a slightly larger version, and we did: the Synapse 25 debuted in 2013. Then you asked us to offer an internal frame for the Synapses: done (in 2018).

You’ve also asked us for other features and sizes over the years: maybe a 22 liter Synapse, or a 30 liter version, and what if it had a full clamshell zipper opening? How about a dedicated laptop compartment? A luggage handle pass-through on the back panel? Done, done, and done: meet the Synik. 

Before we get into the details of the design updates in the Synik (that’s below) let’s talk about what *didn’t* change. After all, there are reasons why so many people use and appreciate the original Synapse, and we didn’t want to mess with that.

Front Exterior Organizational Pockets
With the Synapse, Tom set out to design a bag with intuitive organization — organization that even the less-organized amongst us would use and appreciate, even without thinking about it.

And it’s an abundant amount of organization: the exterior of the bag has five exterior pockets. The pockets are designed and patterned in such a way that they don’t steal space from each other and they look good (not too caved in, not too bulgy) whether full or empty.

The water bottle pocket is intentionally in the center of the bag and is integrated into the design of the other pockets; the former ensures what’s likely to be one of the heavier objects in your bag is balanced in the middle — resulting in a more comfortable carrying experience — and the latter maintains a clean, straight-forward exterior aesthetic.

One thing did change with these pockets, and it already changed with the original Synapse 19 and 25: in early 2019, Tom and Nik came up with a way to construct the Synapse that avoided the creation of two small gaps inside the bottom corners that previously existed for construction purposes. Those gaps didn't cause a problem, but occasionally folks would call to ask why they were there. This was impetus for us to figure out a "solution" -- the problem wasn't with the design or construction, but that we made something that caused a fair number of people to spend a little time out of their day asking "Why?" It took us a little while, but we found that solution.

Interior Banded Open-Top Pocket 
Ever-useful, this one stayed exactly as is. Speaking of: above that open-top pocket are two O-rings to which you can attach the totally optional Handy Little Thing (HLT) Pouch: a clamshell organizer pouch with four zippered pockets, plenty of interior elastic and webbing loops (to retain cords and tools), and some clever ways to carry it. You can clip it to your Synik or other bag, to the seat pocket on the airplane, or hook your hand and thumb through it and use it as a write-in notebook holder or work-out-of tool pouch. It can be worn as an impromptu waist pack, sling bag, or cross-body bag

Same Durable Materials + Expert Construction 
No bag lasts forever, but choosing the best and most durable materials and taking care not to abuse it (no washing machine or dryer!) can help a quality bag serve most people well (with maybe a repair or two) for up to 10-20 years.

This bag requires significant skill to sew and construct; it’s not just any sewing factory who can pull this off and do it well, it’s ours, and it’s because of the talent of our crew. It helps that both Tom and Nik do their own pattern work and sew the first prototypes; they’re less likely to ask Lisa and Fong (our Sewing Supervisors) for the crazy or impossible when it comes to manufacturing. That said, Lisa and Fong are the experts when it comes to making sure Tom and Nik’s designs can be made in an ongoing practical fashion.

Included Removable Sternum Strap + Waist Strap

As with all of our major backpacks, we include adjustable and removable sternum and waist straps with leave-no-trace hardware: if you don't like or don't use your waist or sternum strap, remove them and leave (almost) nothing behind. There's also an optional 1" Padded Hip Belt. Worth noting: we slightly lowered the waist strap attachment point on the Synik so that it better fits a wider range of heights (and tall folks in particular.)

Now, here’s what’s unique to the Synik…… 

Full Clamshell Zipper Opening
The main compartment of the Synik can zip fully-open — clamshell or panel-loader style. That means the main compartment zipper (it’s a beefy #10 YKK Aquaguard) zips all the way down and around the bottom edges of the bag.

We made two minor yet worthy-of-mention updates to the design because of the clamshell opening: first, we included a set of two removable tie-down straps in the main compartment. So, you know, you can strap down clothes or even a Packing Cube without it falling out if you fully unzip the main compartment and open the bag clamshell-style. Second, we added padding to the bottom of the Synik to protect the zipper sliders and chain on the bottom of the bag; that’s a serious potential wear point and, while we’re always glad to repair bags to keep them in service for longer, it’d be rather silly to avoid an opportunity to prevent the need for repair in the first place.

What’s cool about a clamshell zipper opening? Mainly, you can pack your bag like a suitcase. As in, place it on your bed/table/floor and fully zip it open to arrange everything you’ll be packing. That visual access can make it easier to step back and assess/contemplate what you’re packing and whether you’ve forgotten an item or can pare down the packing list entirely. You get to choose exactly how far to open your bag — you can zip open just the top, or mid-way, or lower, or fully open. And the #10 YKK Aquaguard zipper we use on the Synik prevents the zipper from continuing to open on its own: the waterproof material on the interior of the zipper provides just enough resistance to prevent that. So, you really get to decide how far your bag opens (or doesn’t).

And what’s less than cool? If you don’t secure the stuff in the main compartment, it can fall out when you fully unzip the bag. This, we think, makes clamshell bags less suitable as a hiking pack (you don't want all of your gear splaying out on a narrow trail or tumbling down a scree slope!) See our original Synapse 19 and 25 for the original non-clamshell version of the Synik.

Two-Point Access Suspended Laptop Compartment
The Synik features a built-in laptop compartment with minimal padding (less bulk, less weight, less of a bummer it’s there when you don’t carry a laptop).

The compartment is suspended off the bottom of the bag, and that means your laptop is suspended off the bottom of the bag, too. That suspension is much more effective if you use the Synik internal frame: a soft, frameless bag offers nothing from which to suspend the laptop. Worth noting: the bottom of the Synik is padded, so there's that extra peace of mind as well.

The Synik 22 fits laptops up to the size of the 13” MacBook Pro (but not the older MacBook Air); the Synik 30 can fit laptops up to 15” like the MacBook Pro Retina Touchbar or Microsoft Surface Book 2 15". 

You can stow (or remove) your laptop from the dedicated laptop compartment of the Synik from two access points: the first is a zippered compartment within the main compartment of the Synik. The second is a zippered exterior side access on the left side of the bag (like the Luminary backpack.) It’s no biggie in practice, but note you’ll need to do a two-point turn to fit the bigger laptops in the exterior side access to the laptop compartment (not necessary if using the internal laptop compartment access). 

We wanted to offer you two access points to stow/remove your laptop because it gives you more options. Picture yourself on the airplane with the Synik under the seat in front of you: in this context, using the internal laptop compartment access will allow you to remove your laptop from the bag without pulling the bag all the way out from under the seat. Now, picture yourself at work where you just want to quickly get access to your laptop; this is when you’d unzip the side access to the laptop compartment. 

You may be wondering why the internal laptop compartment access closes with a zipper: it’s on the inside after all, so why not leave it open-top? Let’s say you’ve left the main compartment of the bag zipped open and the laptop compartment is open-top; if you put your laptop in the bag through the side access point, you could conceivably push it all the way through and out of the top of the main compartment. The zipper in the internal laptop compartment is a speed bump to remind you not to do that. If you’re not worried about doing that, just leave the laptop compartment zipper unzipped, and it’ll effectively be an open-top laptop compartment.

P.S.: Both the zipper and the slider are plastic and are unlikely to scratch your laptop. Note that the main compartment has a metal zipper that could scratch your laptop, so easy with that one.

New Edgeless EV50 1/2" Shoulder Strap
Conformity is overrated — except, perhaps, when it comes to shoulder straps. The edgelessness of this new strap allows it to more softly conform to your shoulder; we find that this increases comfort. Yet the straps aren’t too soft: the 1/2” thick foam means the strap is robust enough to carry a heavy load.

Our new Edgeless EV50 1/2" Shoulder Strap is quite similar to the strap of our Luminary backpack — it differs in that it’s thicker and the contour is adjusted to be more proportionate to a larger backpack. 

A new shoulder strap design is a big deal, and we spent a lot of time testing these (and having various people test them for us and provide feedback). While it’s impossible to make a strap (or bag, or world, or whatever) that everyone will unanimously love, our hope is here that we’ve made a strap a lot of people will find pretty darn comfortable. 

Fully Integrated Yet Removable Internal Frame w/Aluminum Half-Stay
For the Synapse, we came up with a clever way to attach an internal frame to a bag that wasn’t originally designed to accommodate an optional internal frame.

With the Synik, that functionality is seamlessly built-in. Its removable internal frame slides in and out of the back panel through an opening at the top of the panel; you won’t see the frame itself unless you’re adding it or removing it. Some may initially wonder about the opening at the top in which the frame inserts — we did too and thoroughly tested this part of the design and could find no material concern.

The Synik Internal Frame is made of die-cut .055” thick High Density Polyethylene (HDPE), with a nylon webbing sleeve sewn down the center that encases a 8-1/4" / 210mm tall and 1/2” / 13mm wide 6061 aluminum stay. Most of our bags have featured a 1” wide aluminum stay; we made a frame with a 1/2” stay to see if it added the same stability but with 1/2 the weight savings. And guess what: it did.

We considered making the internal frame of the Synik optional (as it is with the Synapse) but ultimately decided to include it for various reasons, namely:

While our original hope was that the existing Synapse internal frame could be used with the Synik (so those of you with a Synapse frame wouldn't need to buy a Synik frame) it didn't really work out that way in practice. While you can make the Synapse internal frame work in the Synik, it's a bit kludgy and feels more like a "hack" than something intentional. 

The internal frame of the Synik assists in ensuring a laptop stowed in the laptop compartment is suspended off the bottom of the bag and ensures there's a firm barrier between the laptop and a rolling luggage handle that's inserted through the luggage pass-through slot.

That said, because the Synik frame is removable, you can, you know, remove it if you'd rather use the bag without a frame.

Want to learn more about the pros and cons of using an internal frame? See this blog post.

Rolling Luggage Handle Pass-Through
Some of us use rolling luggage: maybe because we need to pack more formal attire for a work trip, or because it’s more comfortable for us to carry some, but not all, of the weight of our luggage. You guys have been asking us for a backpack with a luggage handle pass-through for quite a while, and you’re probably wondering why we didn’t do this sooner. The answer is: we took our time because we wanted to come up with a solution that worked better than the quick-answer of an elastic strap sewn on to the back of a backpack. 

While we wanted to come up with a solution that worked better in function and practice, we didn’t want that solution to add bulk or weight to the bag. It occurred to Nik that there was already an opening at the bottom of the back panel through which the internal frame could be inserted or removed — so what if he added an opening at the top of the back panel? He made a prototype, we tested it, and it worked: the internal frame remained securely in place (popped into its corners on the inside of the bag) and the bag was able to slide over the handle of rolling luggage with the handle popping out of the top opening.

Note the following:

We recommend making sure that the internal frame is closest to the bag itself and the handle of your rolling luggage is on the outside of the frame. This ensures that there’s a barrier between the laptop compartment and the luggage handle.

There are, of course, different sizes of rolling luggage with different handle lengths and widths. If you’d like to place your Synik 22 over the handle of your rolling luggage, that handle will need to be at least 400mm / 15.75" in length and at most 160 mm / 6.25" wide. For the Synik 30, the handle will need to be at least 470 mm / 18.5" length and at most 185 mm / 7.25" wide.

More Substantial (But Not Too) Grab Handle
Does the new handle look familiar? It’s the beloved side grab handle from our Tri-Star travel bag. The depth added to the shell of the Synik gave us the real estate needed to add a more substantial grab handle. Emphasis here on grab, not so much on carry: it’s our position that because the Synik is meant to be carried as a backpack — and a streamlined looking pack at that — the addition of a thick or heavily padded handle would be overkill.

Label Moved To Lower Right Corner 
This was mostly a change made for our production and shipping/warehouse crew. While our bags are tagged and coded, the ability to visually recognize and identify a bag quickly can improve efficiency and reduce errors. Moving the label to the bottom right corner helps us differentiate the Synik 22 from the Synapse 19 and the Synik 30 from the Synapse 25, and we liked the looks of the label here too.

Still have questions?, live chat us up, call 1-800-729-9607, ask in our Forums, or read our Synik 22 / Synik 30 FAQ. 

Oh… what’s with the name, you may be wondering? We came up with Synik as a play on words and a way to tease Nik about how everything he designs is going to have his name in its name (after Nik’s Minimalist Wallets). Unfortunately for Nik, the name stuck: it’s a name that acknowledged this is mostly still a Synapse — yet, it’s updated with various new features, mostly designed/patterned/made real by Nik, with feedback and collaboration with Tom.

And while our Company Philosophy doesn’t have much to do with lower-case-c cynicism, there’s much to contemplate about as we consider capital-c Cynicism. Many of us can find something to appreciate or ponder in this oft-quoted remark of Diogenes:

“I am not an Athenian or a Greek, but a citizen of the world.”

To us, being a citizen of the world means we belong to our families, local communities and humanity as a whole. It means treating everyone with equal measures of respect, and to be comfortable in all settings and with all people: to not think of ourselves as separate for better or for worse and to maintain the ability to relate to one another. And as we think the Cynics would point out, this certainly leaves room for critical thinking, constructive criticism, meaningful debate and even satire: paired with genuine care for each other and the world around us, each can be a powerful tool for good. 

“Dogs and philosophers do the greatest good and get the fewest rewards.”
― Diogenes

Choosing an Exterior Fabric

You like choices and we like to give you choices! That's why the Synik 22 is typically available* in three different exterior fabrics. Our Materials Glossary explains each fabric in great detail, but here are some quick facts that may help you decide which to choose. And we're always here if you have questions:

525d High Tenacity Ballistic Nylon
Weave: 2x2 “ballistic” weave
Fibers: 525 denier type 6,6 (high tenacity) filament nylon, twisted
Coating: heavy urethane
Made in: South Korea with Canadian yarn

Choose this fabric if:
  • You want your bag to be soft and supple yet tough as nails.
  • You want a fabric that's stately enough to be at home at work, the mountains, or a nice hotel.
  • You don't want your bag to collect pet hair or abrade your clothing.

420d HT Nylon Classic Parapack
Weave: 1x1 plain weave
Fibers: 420 denier type 6,6 (high tenacity) filament nylon
Coating: heavy urethane
Made in: U.S.A with U.S.A yarns

Choose this fabric if:
  • You want your bag’s fabric to have a soft, smooth hand yet be quite durable and have an interesting backstory.
  • You want a fabric that's stately enough to be at home at work, the mountains, or a nice hotel.
  • You don't want your bag to collect pet hair or abrade your clothing.

*There may be times when one of the exterior fabrics mentioned here isn't available. Even with our best efforts, the demand for our bags occasionally outpaces our production capabilities: at times, some products, color combinations, or fabrics might be temporarily unavailable or "In Production." See the In Production color combinations as a guide to what our factory crew is making and what will be available next.

your bag already has great built-in organization. that said, you may want to add these optional organizational accessories to further organize and protect what you carry.

1" Padded Hip Belt

The 1" Padded Hip Belt helps to offset some of the weight of a loaded pack.


The Cache is a protective laptop or tablet sleeve that's available in many sizes to fit a wide variety of devices.

Ice Axe Strap

Works to secure an Ice Axe to the front of The Guide's Edition Synapse 25.

Lash Straps (pair)

Use a pair of Lash Straps on the bottom of the Guide's Edition Synapse 25 to secure foldable hiking poles or an ultralight folding camp chair.

You can expect your TOM BIHN bag to give you years of hard service. Our bags are guaranteed to be free from defects in materials and workmanship for the life of the bag. That means if something goes wrong and it's our fault, we'll fix it at no charge.

Defects in materials or workmanship are uncommon and are most often evident while your bag is still new. Keep in mind that daypacks and briefcases are often subject to serious wear in everyday use. We often see TOM BIHN bags that are still solid and in use after five, ten, fifteen, even twenty or twenty-five years, with minor repairs needed here or there. But remember: only true love lasts forever.

Can you give me a quick summary of how pre-order works?

Yes. And if you have questions, keep reading the FAQ or

  • We offer a new design for pre-order for one week or until the first pre-order batch sells out.
  • The expected ship date of your pre-order bag is listed as part of the name of the bag.
  • Your credit card is charged for the total amount of your order the day that you place your order. You can cancel your pre-order up until three days before it ships and receive a refund.
  • You can place one order that includes just a Pre-Order bag or a Pre-Order bag *and* In-Stock bags. If you place an order for both Pre-Order and In-Stock bags, the In-Stock bags will be held with your Pre-Order.
  • You can place additional orders for In-Stock bags to be added to your existing Pre-Order up until three days before your order ships. At checkout, our system will recognize that you have a current Pre-Order. You will then be given the option to "Add to my held order" (no additional shipping charge) or, if you want the In-Stock bags to ship immediately, you can choose from any of the regular shipping options.
  • If you have In-Stock items in your Pre-Order order, you have the option of getting those items shipped early for an additional shipping charge.  Follow this link for details on that process: Ship In-Stock

How do you define “pre-order”?

We may choose to offer a bag for pre-order because:

  • It's a new design offered for the very first time.
  • It's a new design that's already been offered for pre-order but we plan to continue to offer it for pre-order for the time being because it's either very popular OR we don't plan to offer the design on a long term basis.
  • It's the last, or uncommon, batch of a retired design.
  • It is a one-time only offering of a design, fabric, or color.

Please note that not all new designs will be offered for pre-order. For example: debuts of new designs before the holiday season typically won't be offered for pre-order because there's a shorter timeline -- most folks want to receive orders they place in early December ASAP.

When is my credit card charged for a pre-order?

Your credit card is charged for the full order total at the time you place your order. That means we charge you before your order ships, which, depending on the bag being pre-ordered, can be anywhere from two to eight weeks.

To charge you before your order ships isn’t our preference; in fact, we’d prefer to postpone charging you until the day your order ships. That's how we used to do it back when we took pre-orders before: our system would authorize your credit card for the total, but we wouldn't actually charge you until the day your order shipped. However, since then, charging folks in advance of shipment of goods has become such the norm that most shopping carts and payment systems don’t allow for an alternative. This is due in part because of the success of crowdfunding. It's worth noting that our pre-order system is very different from crowdfunding: we aren't raising funds to make a product and you can be assured you will receive the bag you're ordering.

Rest assured that we see charging in advance of shipment to be a serious responsibility and a matter that calls upon our integrity.

And you’re welcome to at any time up until the day your pre-order ships to cancel your pre-order and receive a full refund.

Can I ask you for updates on the progress of my pre-order?

Totally. Of course. Feel free to

We also might send you an update or two on your pre-order with some insights on the design and manufacturing process.

Can I cancel my pre-order and receive a refund?

You bet., live chat us up or give us a call and we’ll make it happen.

Can I return the bag that I pre-ordered once I receive it?

Yes. You can find our return instructions here. Note: part of what makes pre-order great is that we can more efficiently manage our limited production capacity by building exactly to order. Sometimes folks will order multiple colors and return the ones they don't like, which makes total sense for In-Stock items but less so (at least for us internally) when we're building to Pre-Order.

Can I change the color of the bag I pre-ordered?

Sorry, but no. Because we’re building these bags to order, folks can’t change the color of the bag they’ve pre-ordered.

You can, of course, cancel your pre-order -- at which point we will refund your credit card. If it is still within the pre-order window — that is, the pre-order has not sold out -- you can then place a new order for the color you’d like instead.

Can I place one order that includes both pre-order and in-stock bags?

Yes! You can place one order for Pre-Order bag(s) *and* In-Stock bag(s).

If you place an order for both Pre-Order and In-Stock bags, the in-stock bags will be held with your Pre-Order.  You will also have the option of placing additional orders up until three days before your Pre-Order ships. At checkout, our system will recognize that you have a current Pre-Order and give you two options: "Add to my held order" or "Ship In-Stock Bags Separately" for an additional shipping charge.

This will all make a lot more sense in practice than it does theoretically :) As always, if you have questions, don't hesitate to ask:

I’ve placed a pre-order that will ship in 2-8 weeks. Can I add bags to that existing pre-order?

Yes, you can. We will hold bags from any additional orders you place and ship them with your pre-ordered bag once it's ready to ship.

And adding to your pre-order is easy: place the items you want to add in your basket and, at checkout and in the shipping options, you’ll see an option that says: “Add to my held order”. Our system will automatically add the new order items to your existing pre-order.

We thought of this too and made it an option in part because we think it will be especially convenient for customers outside of the U.S. for whom shipping costs are higher.

I have a pre-order that also contains in-stock items. Can I have the in-stock items ship early?

Yes, but you'll need to create an account with us if you haven't already and there will be an additional shipping charge. To have in-stock items ship, log into your account, navigate to your Account page and on the left there will be a link to "Ship in-stock items from your held order." Click on that link and follow the instructions on that page.

I placed a pre-order and it shipped earlier than expected! Nice. How’d that happen?

You received one of the few PPB bags available -- congratulations.

A pre-production batch (PPB) of any new design will be ordered and completed by our production department prior to the new design being offered for pre-order.

The PPB is intended to:

  • Serve as the first large-scale test of the efficiency of manufacturing the new design.
  • Provide photo, review and employee loaner sample bags.
  • Ship a small quantity of bags to a randomized selection of customers who place orders for the first pre-order batch. This will allow folks to post reviews and first thoughts / photos of a new design, which in turn may help other people decide whether a bag is right for them or not.

Please note that the design itself is tested and every detail finalized and approved by Tom, Nik, Lisa, and Fong long before the PPB is ordered. PPB bags are in no way "beta" or incomplete.

There is no way to request or reserve a PPB bag. Once the pre-order window is over, we will randomly select orders from the first pre-order batch and fulfill those orders with PPB bags. If your order is selected, we will email you with a heads-up a few days before we plan to ship your order. So, no need to rush to place your pre-order, as this is not first come, first serve.

I have more questions about how pre-order works! How do I learn more?

That's great: we like questions because we want to provide as much information as we can so you can make an informed choice.

You're welcome to call us, or live chat us anytime, for any question.

You might also want to read these two blog posts:

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