About Page
Working
Together in
Seattle
All 66 of us here at TOM BIHN — design, manufacturing, shipping, customer service, marketing — work in the same 16,000 square foot location. We collaborate, problem-solve and innovate in ways that are only made possible by sharing the same space. We think this results in a better bag for you, and it’s more fun for us too.
We took half a day off from our usual work to become CPR/First Aid Certified.
![The TOM BIHN Crew holding up their CPR certification cards](http://www.tombihn.com/cdn/shop/files/Rectangle_37_2x_38c7b1f3-16e3-4e97-8394-7a764128ffba_1021x.png?v=1619211043)
We took half a day off from our usual work to become CPR/First Aid Certified.
How We Began
When Tom was 10 years old, he asked his parents for help in getting the equipment he wanted for hiking and camping. They suggested two options: get an after-school job and earn money to buy it, or "just figure out how to make it yourself." Tom chose the second option. His grandmother had an old Singer home sewing machine which his brother Dan helped get running; Tom's mom taught him how to sew and his dad provided the foundations of the necessary engineering.
And the rest is history: Tom has spent the last 40 years designing and making backpacks, travel bags, and briefcases.
Tom sewing in his garage workshop, circa 1983.
![Tom Bihn sewing in his workshop](http://www.tombihn.com/cdn/shop/files/Rectangle_151_2x_791b83fc-60de-48d7-97c4-16630ea61a70_952x.png?v=1619211099)
Tom sewing in his garage workshop, circa 1983.
You
You're as much part of this as we are. I mean, think about it: the fact that you buy our bags allows us to exist as a company. And that you use our bags and provide constructive feedback on how they either work or don’t work for you helps us to build a better bag. We literally couldn't be doing what we do without you. Thank you.
![Guy walking with a baby and a TOM BIHN bag](http://www.tombihn.com/cdn/shop/files/Mask_Group_4_2x_e49aac1e-e68e-4a58-9132-9d17d977f00c_418x.png?v=1619213439)
Our Own Way
Here's a few things to know about us and how we work:
Our company is big enough that we can do cool things like develop our own fabrics while small enough that it still feels like we’re one big family. Our capacity is limited and we don't have plans to significantly increase it. That means that you can expect many of our bags to be In-Stock while other bags are In Production. Read more about that here.
Our creativity is what drives us — and we make space for it. Doing stuff like working on new designs, developing new materials, improving existing internal procedures, programming our own software, updating the website, taking new photos — we do it ourselves because A) we’re kinda control freaks and B) we love our work.
We think experience counts. Tom has spent over four decades designing and making bags. In his early days, he often repaired bags made by other manufacturers. That’s a whole lotta learning over many years about what works — and what doesn’t — when it comes to bag design and fabrication. We use that experience to make a bag that will better serve you.
Our Philosophy
Back in 2013, we wrote down some aspects of our company philosophy and made it into a book. Some of the people we work with asked us to make a public version and in 2016, we did.
Here's an excerpt:
"Coworkers, boss, manager, customer, delivery person and anyone else you deal with during your work day: imagine yourself in one of their positions and try to see things from their perspective. Gain some understanding of what it looks like on the other side of things. And, hey, don’t just imagine it: if you wonder something, ask. Being curious is a wonderful thing to be: it frees you from the burden of thinking you know everything! Ask Bob our UPS driver: “How’s the holiday season busyness going so far for you?” or, ask him if it works better for him if we stack boxes “this way” versus “that way.” Most folks will be pleasantly surprised by how you're paying attention."
Read more: Our Company Philosophy
The Crew
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Edelmira
Senior QA + Floor/Preassembly Professional
Edelmira retired in 2022 after 10 years with TOM BIHN, but she loves us so much that she decided to retire from retirement in 2023 to come hang out with us everyday!
![Photo of To](
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To
Bartack Specialist + Joiner-in-Training
"I am looking forward to traveling with my wife to Europe next year to visit family!"
![Photo of Li Zhen](
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Li Zhen
QA + Floor/Preassembly-in-Training
In her spare time, Li Zhen likes to watch romantic dramas. Her favorite vacation spot is Hawaii.
![Photo of Cam](
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Cam
Floor/Preassembly-in-Training
![Photo of Run](
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Run
Joining Professional
Run enjoys gardening and staying healthy.
![Photo of Li Mei](
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Li Mei
Sewing/Assembly Professional
Li Mei enjoys staying healthy through exercise outside of work!
![Photo of Daikon](
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Daikon
Assistant (to the) Regional Manager
Daikon is a connoisseur of bowties, pet-friendly travel, and chicken.
![Photo of Shunkun](
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Shunkun
Sub-Assembly Professional
Shunkun enjoys shopping, swimming, and watching TV outside of work.
![Photo of Maia](
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Maia
Social Media and Creative Content Lead
Maia loves all creative pursuits – when she isn’t working you can often find her painting, writing, modeling, or thrift shopping!
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Jose
Designer
Jose loves spending time with his family, watching soccer, cycling and finding great places to eat.
![Photo of Cindy](
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Cindy
CEO
Cindy's idea of fun is going on a 5 to 10-mile run or hike, then followed by a glorious shower and lots of Chinese food after.
![Photo of Irma](
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Irma
Fabric Cutting Manager
Irma likes to take vacations. Her favorite song is Despacito by Luis Fonsi.
![Photo of Kat](
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Kat
Customer Service + Shipping Professional
Kat loves cats, musicals, zombies and most nerdy pursuits of happiness.
![Photo of Tam](
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Tam
Binding/Bartack Professional + Machine Mechanic
Tam loves to watch soccer, travel, and listen to a wide variety of music.
![Photo of Esther](
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Esther
Sewing/Label Placement/Plant Care Professional
Esther is an avid reader. Her favorite book is Shogun: The Life of Tokugawa Ieyasu by A.L. Sadler.
![Photo of Hong](
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Hong
Shoulder Strap Specialist
Hong enjoys spending time with with her children and shares: "I recently bought a house - it's my American dream!"
![Photo of You](
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You
Yeah, you! You're part of our crew, too.
![Photo of Kim](
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Kim
Director of Administration
Kim believes in karma and random acts of kindness.
![Photo of Matt](
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Matt
Shipping Manager
Matt moved back to Seattle after 5 years in Southern California. Matt is cold all of the time.
![Photo of Zhi Fang](
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Zhi Fang
Joining Professional
Enjoys spending her free time relaxing and watching Chinese soap operas.
![Photo of Fong](
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Fong
Production Manager
Fong's philosophy: experience gratitude for happiness and health and don't take it for granted.
![Photo of Thu](
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Thu
Joining Professional
Loves the natural beauty of sunsets and listening to romantic Vietnamese Bolero music.
![Photo of Buu](
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Buu
Shipping Department + Findings Professional
"I enjoy napping/sleeping, feeling refreshed after a good night sleep. My goal is to retire early."
![Photo of YanFang](
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YanFang
Single Needle + Bartrack Professional
"I love to watch Chinese soap opera and I also enjoy outdoor aerobics and dancing."