Returns

You have 60 days after you've received your bag to return it to us for a refund, provided it is still in its original, unused condition: we do not accept returns of used bags.

No return authorization (RMA) is required.

If you are in the continental United States you may use the below button to generate a prepaid UPS return label to send it back.(If you use this, a flat rate of $10 will be deducted from your refund unless we goofed in some way, in which case it's on us. Make sure to tell us if/how we goofed.)



If you live outside of the continental United States or would like to ship it via your own method, you may ship the bag back to us at the address below via any shipping carrier. Please download, print, and include this handy return form.

TOM BIHN
Attn: Returns
4750 A Ohio Ave S
Seattle, WA 98134
U.S.A.
Phone # 206 652 4123

Original shipping charges are refundable only if a product has been misrepresented, mis-shipped, or is defective in materials or workmanship.

Please ship the bag back to us in the original packaging if possible. If the original packaging is not available, package the bag in a generously sized, crushproof box: do not fold, roll, or otherwise stuff the a bag into a smaller container, as this can permanently damage the bag.

We strongly recommend that you insure and track your return shipment if you are using your own shipping method. Please include a copy of your receipt or print out and use the above return form and let us know why you are returning the bag.

Once we receive your return it will be processed by us within 2 business days, after which most banks and credit institutions process the credit within 5 business days, to make it an average of 7 business days to process the credit.

If you have any questions, please call us at 1-800-729-9607 (U.S. & Canada) or +1-206-652-4123 or email us.