Returns

You have 60 days after you've received your bag to return it to us for a refund, provided it is still in its original, unused condition: we do not accept returns of used bags.

No return authorization (RMA) is required.

If you are in the continental United States you may use the below button to generate a prepaid UPS return label to send it back.(If you use this, a flat rate of $10 will be deducted from your refund unless we goofed in some way, in which case it's on us. Make sure to tell us if/how we goofed.)

If you live outside of the continental United States or would like to ship it via your own method, please scroll down to the next question: "How do I return a bag if I live outside of the contiguous U.S. or want to ship my return via a carrier other than UPS?".

Original shipping charges are refundable only if a product has been misrepresented, mis-shipped, or is defective in materials or workmanship.

Please ship the bag back to us in the original packaging if possible. If the original packaging is not available, package the bag in a generously sized, crushproof box: do not fold, roll, or otherwise stuff the a bag into a smaller container, as this can permanently damage the bag.

Once we receive your return it will be processed by us within 2 business days, after which most banks and credit institutions process the credit within 5 business days, to make it an average of 7 business days to process the credit.

If you have any questions, please call us at 1-800-729-9607 (U.S. & Canada) or +1-206-652-4123 or email us.