Everything you buy from us here at TOM BIHN is satisfaction guaranteed. We’ve been in business for over 30 years and we stand behind what we make.
If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or due to other things that are not our fault will be performed, when possible, at a reasonable charge right here in our Seattle factory where your bag was made. Defects in materials or workmanship are uncommon and almost always evident while the product is still new. Keep in mind that bags and packs are often subject to extreme wear in everyday use: do not expect them to last forever. Only true love lasts forever! You can expect a TOM BIHN product to give years and years of hard service.
Our masks are satisfaction guaranteed. Please firstname.lastname@example.org if you're happy with your mask *or* there's something that doesn't work for you. We want to hear from you!
Cut and Sewn in Seattle
Our bags and face masks are designed and cut & sewn right here in Seattle, Washington, U.S.A.
That allows us to be control freaks in the best way possible; we have direct control and oversight of the quality of our materials, our products, and the jobs and working environment that we help create. It also offers us a unique spontaneity: when we have an idea for a new product or accessory, we can design it, figure out how to build it, add it to our website and be ready to ship it out our front door all within just a few weeks. How cool is that?
Intrigued? You can more about the unusual way we do business on our Company Philosophy page.
Want to give someone a TOM BIHN bag but don't know which bag (or which color) they'd like? Get them a gift certificate.
Gift certificates are available in the amounts listed in the drop-down menu to the right. To create your own custom amount, add multiple gift certificates in different amounts to your basket.The fine print:
|Our gift certificates never expire|
|Gift certificates can be applied towards bags, accessories, shipping costs, and if applicable, taxes|
|Gift certificates are delivered immediately to the purchaser who can then share the code in a personal email or card for the recipient.|
|Gift certificates can be purchased and delivered directly to the purchaser 24/7, 365 days a year|