First of all, I must say that the folks at Tom Bihn go above and beyond to make certain we are fully informed on their products.
I searched for several weeks, looking for the “perfect” travel bag and came across several contenders. I insisted on only purchasing products that are proudly made in the USA. This feature obviously limited my search, but I still managed to find a few here and there. I did purchase other products only to have them repackaged and returned. Just because a company is based in the USA doesn’t necessarily mean that all of their products are fabricated in the USA. I learned to do better research on my end.
Then I came across Tom Bihn. I was extremely impressed with the all the details they provide for each and every item they have available on their website. I spent hours reading and learning about their products. Pictures, videos, customer reviews, and all the descriptions really helped me visualize what to expect. As soon as I made the purchase I was eager to hold Tom Bihn products in my own hands.
Needless to say, they did not disappoint! Actually, they far exceeded my expectations! Very high-quality materials put together with top-notch craftsmanship is on full display with their products.
Last but not least, I do want to extend my gratitude for all the help Mike and Matthew provided. Their Customer Service is second to none and complement their products very nicely. I couldn’t be happier with my purchase—thank you very much!