April 2, 2020

Update on orders placed for bags

A black cat stretching up to the camera with one paw on a TOM BIHN box for balance.

*** 05/11 UPDATE: we're back to shipping orders for bags! See this updated blog post for more information. ***

Under Washington State's "Stay Home, Stay Healthy" proclamation backpacks and other bags aren't considered essential; in compliance with the proclamation, we aren't manufacturing or shipping bags while the order is in place. Face masks are considered essential, and that's why we're able to manufacture and ship face masks. 

All that said, we’re still accepting your online orders! When you place an order through our website for in-stock bags, we’re treating your order as a pre-order; the order you place reserves the bag you’ve ordered with a TBD shipping date. Anytime up until a few days before your order ships, you can add items, cancel items, or even cancel the entire order.

We hope to ship any orders placed in the last month sometime in May once the order is lifted.

We are still working remotely to answer your emails, voicemails, and live chats.

Speaking of…. questions? emailus@tombihn.com

4 comments

Darcy - CEO at TOM BIHN - May 25, 2020

@Christian Harrell Please see this more recent blog post (https://www.tombihn.com/blogs/main/shippingbags) In brief: we’re back to shipping bags in addition to masks, and all orders ship within five business days!

@Iris As of 05/11 we’re back to shipping bags. Thank you for your support!

Fairoz We do ship to Malaysia; however, some countries have restrictions on shipments from other countries. Please emailustombihn.com for the most current information.

Christian Harrell - May 25, 2020

Please put this information on the homepage of the website to alleviate any confusion.

Iris - May 10, 2020

Any updates on when orders will start to ship?
Thank you for being safe.

Fairoz - April 17, 2020

Hi guys… Just wondering if you guys ship to Kuala Lumpur, Malaysia?

Even during this current lockdown?

Hope to hear from you soon. Thanks and stay safe!

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We're the TOM BIHN crew: we design bags, make bags, ship bags, and answer questions about bags. Oh, and we collaborate on blog posts, too.