Our Seattle factory is still at work — we’ve devoted our entire production capacity to efforts to make face masks for our healthcare heroes due to the shortage of medical-grade masks. For the sake of healthcare professionals, we hope that medical-grade personal protective equipment is produced and restocked as soon as possible; in the meantime, we are here and working as fast as we can to help. We're also shipping orders, answering emails and live chats. Plus, some updates on bags and debuts.
Now through whenever, we’re going to include a complimentary surprise pouch with every order. All orders shipped today (03/18) received the surprise pouch. You don’t need a code, you don’t need to ask for it: if you place an order, you'll get one.
We've adjusted our shipping and customer service hours. In brief: we're still shipping orders and answering emails, but we may not be as quick as usual to do either. Nik, Darcy, and Tom (the owners of TOM BIHN) are working and will continue to work even after everyone else heads home; they're shipping orders, processing returns, and designing and making new bags. Darcy is training on the fabric saw, and Tom and Nik will be looking at the feasibility of the two of them sewing bags that we could (hopefully) make available for purchase soon.
We are grateful that we here at TOM BIHN have not been directly impacted by COVID-19. Right now, our thoughts are with our community, our city, this country and the world; we are doing everything we can think of to do our part to stay healthy. Read on for specifics.
Swivel Double Carabiners are back in three sizes and various colors! Per your request, Coyote Strap Keepers are now available. And the Synik 30 and HLT 2 have been restocked...
(maybe) the last chance to order a Guide's Edition Synapse 25 + how, why, and when we strap a mountaineering ice axe to the outside of our packs... plus, a seriously good looking ice axe.