The best things about this bag: 1) the o-rings inside for hooking organizer pouches and keys for easy access; and 2) the triangular design that makes the base wider than the top, allowing you to fit more than a flat satchel.
What could be better:
1) the zippers, when fully open, need both hands to zip them shut again (you need to hold the bag with one hand, and pull the zip with the other. This is because the end of the zip line curves, so it needs to be forced back over that curve. Can see this would get annoying after a while, as if the zipper is permanently needing to be unstuck;
2) I didn't want the bag to feel like the inside lining of another bag, so I ordered the ballistic, but the lower denier means it still feels like an inside lining. It has a shiny rather than matte finish (see pic).
3) the stitching doesn't feel fully right... The bag has a misshapen appearance, and the angles don't feel finessed. My husband said the bag looked 'unfinished';
4) the strap - when adjusted to the same length as another cross-body I have - digs into the side of my neck, whereas my other bag doesn't. Something about the strap placement on the body of the bag?
5) a thin open pocket at the back would be great, to fit masks/print-outs/anything you don't want to open your whole bag for.
And this is a personal preference, but a small external zipped up pocket would make this bag perfect, again for stuff I don't want to open the whole bag for, like a small bottle of hand sanitizer.
Please…