Warranty

Lifetime guarantee image

01.

Sewn in Seattle

Our bags are designed and sewn right here in Seattle, Washington, U.S.A.

That allows us to be control freaks in the best way possible; we have direct control and oversight of the quality of our materials, our products, and the jobs and working environment that we help create. It also offers us a unique spontaneity: when we have an idea for a new product or accessory, we can design it, figure out how to build it, add it to our website and be ready to ship it out our front door all within just a few weeks. How cool is that?

Intrigued? You can find out more about the unusual way we do business on our Company Philosophy page.

02.

THE BIHN Guarantee

Everything you buy from us here at TOM BIHN is satisfaction guaranteed. We’ve been in business since 1972 and we stand behind what we make.

If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or due to other things that are not our fault will be performed, when possible, at a reasonable charge right here in our Seattle factory where your bag was made. Defects in materials or workmanship are uncommon and almost always evident while the product is still new. Keep in mind that bags and packs are often subject to extreme wear in everyday use: do not expect them to last forever. Only true love lasts forever! You can expect a TOM BIHN product to give years and years of hard service.

Everything you buy from TOM BIHN is satisfaction guaranteed.

Defects in materials or workmanship are rare and typically show up early in a product's life. If something goes wrong and it’s our fault, we’ll fix it—free of charge. Repairs due to normal wear and tear (or other causes outside our control) will be performed—when possible—at cost.

Keep in mind that daypacks, messenger bags, and briefcases endure a lot of wear in daily use. They’re built to last for years of hard service, but not forever. (Only true love lasts forever!)

Our guarantee does not cover consequential damages. While our bags offer excellent protection for tech and gear, we’re not responsible for any associated losses or damages. This guarantee is limited to the replacement cost of the TOM BIHN product itself.

Need to request a guarantee repair?