Hello Tom Bihn Crew:
I want to recognize those on the production team that create these wonderful bags. I ordered and received a Tri-Star last week.
It is one thing to read and review a product online, but it is another to have it in hand. The materials that compose the bag are enough to differentiate it from competitors; yet, it's the quality craftsmanship that truly sets it apart. Time and effort are exemplified in its build quality, and I am honored to carry this product with me everyday (and for years to come). You all should be very proud of your work!
In short, thank you!
Consider me a customer for life. (^.^)
The above was sent to firstname.lastname@example.org
As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:
Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here's your direct line to our production team: email@example.com
We read emails sent to firstname.lastname@example.org to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it's something we pay forward in our own day-to-day lives.