We're excited to announce that after a 2-year hiatus, we are officially re-opening our showroom at our factory. Feel free to come by, feel out the bags, say hi to the crew, and get a mini tour of the factory!
We've compiled a quick FAQ below, if you have any more questions, feel free to ask in the comments!
Where is the showroom located?
The showroom is located inside our Seattle factory. Address is 4750A Ohio Ave S, Seattle, WA 98134. We're in a semi-industrial district just ~8 minutes drive south of Pike Place Market and ~15 minutes drive north of SeaTac airport.
What are the hours for the showroom?
Showroom will be opened Monday through Friday from 8:00am-2:30pm PST with the exception of company holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Day, Day After Christmas, New Year's Eve and New Year's Day). Usually, most of our crew is also out during the entire week between Christmas and New Year's for some well-deserved time off, so our showroom will likely be closed during that time. We will of course keep you all updated via our blog and social media.
Do I need to make an appointment?
There is no need to make an appointment during regular showroom hours. If you want to visit outside of regular showroom hours, our crew is also onsite between 6:30-8:00am (yes, we're early risers!) or 2:30-3:00pm. However, in this case, you must make an appointment by sending an email to firstname.lastname@example.org.
Is there a capacity limit?
Yes, capacity will be limited to 5 people. Our showroom space is ~700 sq ft and we are still encouraging social distancing at this time. If our capacity has reached 5 people, we will ask you to wait outside the factory door or come back at another time.
Do I need to wear a mask?
Yes, to ensure the safety of our staff, we require masks at the factory. Masks must be kept on at all times while inside, no exceptions will be made.
Can I bring food or drinks?
No, for sanitation reasons, we do not allow food or drinks in the showroom or elsewhere in the factory (with the exception of the kitchen area that is reserved for crew members only). If you're craving a bite or a drink, we recommend that you head down the block to one of our neighbors (Hudson or Two Beers *note 21+ only).
Is there parking available?
Yes, we have 3 designated parking spots reserved for customers right in front of the showroom. More parking is also available on the sides of the parking lot. Just be sure to not park in any spot marked with any of our neighbors' logos!
Do you have any other showrooms?
Nope, just this one!
Can I order online and pick up at the showroom?
Yes, of course! There is an option to select showroom pick-up at checkout. Note that this option will only show up if you enter a WA address for shipping, so if you're visiting from out of state, we recommend entering in your local hotel / airbnb / friend's address.
Can I purchase bags at the showroom?
Yes, of course! Feel free to browse the showroom walls or ask the crew to see any specific colors, fabrics, or designs.
Can I bring a bag in for a return or exchange?
Sure thing, as long as it is within the returns window.
Do you guys accept cash?
We accept credit and debit cards only! No cash, check, Venmo, Bitcoin, or anything else we haven't already listed.
Can I take pictures?
You're welcome to take pictures in our showroom with any of our bags. We also have a selfie station with a ring light to help ensure you get the best lighting even on the gloomiest Seattle days. We ask that you please refrain from taking direct pictures of the crew as that may distract them from their work.
Will I be able to get a tour of the factory?
Yes! Our Customer Service team is happy to give you a mini tour from behind the factory lines and answer any questions.
Will I be able to get a sneak peak of upcoming restocks / debuts / pre-orders?
Hmm...maybe. We're always keeping ourselves busy, you will have to come see for yourself! :)
Can I bring my dog?
Yes! Well-behaved leashed dogs are welcome anytime. We think the loudish sounds and varied smells at the factory are great for dog socialization!