TOM BIHN Lifetime Guarantee
Everything you buy from TOM BIHN is satisfaction guaranteed.	All TOM BIHN bags are manufactured in our Seattle, Washington factory. This benefits you because: If you send your bag in for repair, it will be repaired by the same expert seamstresses who made your bag. Tom Bihn works directly with our sewing crew to make sure each bag is made the same (or better than) as its first prototype, which Tom sews himself. For more about our Seattle factory, visit our About Us page or read our FAQ. Irma inspects an Empire Builder.
Defects in materials or workmanship are uncommon and almost always evident while the product is still new. If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or otherwise not our fault will be done at a reasonable charge. Keep in mind that daypacks, messenger bags, and briefcases are often subject to extreme wear in everyday use: do not expect them to last forever. Only true-love lasts forever! You can expect a TOM BIHN product to give years of hard service.
TOM BIHN is not responsible for long lines at the supermarket, people who talk too loud on cell-phones, or the fact that micro-brewed beer is largely over-rated.
If, having purchased a product from TOM BIHN, you are not satisfied with it, you may return it within 60 days for a refund of the purchase price. For further information on returns, visit our FAQ.
Our warranty does not cover consequential damages. While TOM BIHN cases and bags give excellent protection to computers and other technology, we are not responsible for any damages or losses associated with the use of our products. This warranty is limited to the replacement costs only of TOM BIHN products.
Not sure about a color, a style or if a particular bag will fit your laptop? Our web site is chock-full of useful information, so read those product FAQs and study the product pages. And if your questions are not answered there, send us an email or give us a call (1-800-729-9607) — we'll be happy to help.
Care Instructions: Hand wash with mild soap (dish detergent works great) and hang to dry. Use of washing machines or clothes dryers will damage the bag and void the guarantee.