You can expect your TOM BIHN bag to give you years of hard service. Our bags are guaranteed to be free from defects in materials and workmanship for the life of the bag. That means if something goes wrong and it's our fault, we'll fix it at no charge.

Same with your Skookum Dog gear: it'll give you years of hard service and is guaranteed to be free of defects in materials or workmanship. If something goes wrong and it's our fault, we'll fix it at no charge. If your dog chews something up or otherwise damages it, we'll repair it for a reasonable fee if it is repairable.

Defects in materials or workmanship are uncommon and are most often evident while your bag is still new. Keep in mind that daypacks and briefcases are often subject to serious wear in everyday use. We often see TOM BIHN bags that are still solid and in use after five, ten, fifteen, even twenty or twenty-five years, with minor repairs needed here or there. But remember: only true love lasts forever.