Everything you buy from us here at TOM BIHN is satisfaction guaranteed. We’ve been in business for over 30 years and we stand behind what we make.
If something goes wrong and it's our fault, we'll fix it for free. Repairs due to normal wear and tear or due to other things that are not our fault will be performed, when possible, at a reasonable charge right here in our Seattle factory where your bag was made. Defects in materials or workmanship are uncommon and almost always evident while the product is still new. Keep in mind that bags and packs are often subject to extreme wear in everyday use: do not expect them to last forever. Only true love lasts forever! You can expect a TOM BIHN product to give years and years of hard service.
Our masks are satisfaction guaranteed. Please firstname.lastname@example.org if you're happy with your mask *or* there's something that doesn't work for you. We want to hear from you!
Cut and Sewn in Seattle
Our bags and face masks are designed and cut & sewn right here in Seattle, Washington, U.S.A.
That allows us to be control freaks in the best way possible; we have direct control and oversight of the quality of our materials, our products, and the jobs and working environment that we help create. It also offers us a unique spontaneity: when we have an idea for a new product or accessory, we can design it, figure out how to build it, add it to our website and be ready to ship it out our front door all within just a few weeks. How cool is that?
Intrigued? You can more about the unusual way we do business on our Company Philosophy page.
|Tough Duraflex®, Nexus, and Woojin buckles and related components|
|TOM BIHN–logo metal snap|
|Made in USA with fabric from Korea / Japan / U.S.A.|
|1" nylon webbing|
We started to write the description for this inventive accessory designed for our smaller messenger bags, but we felt the guy who came up with it would tell it best:
"I sent my small café bag to Tom Bihn for repair. I purchased this bag in 2006 and used it daily for my motorcycle commute to work. After the first year, I added a personally modified shoulder strap stabilizer buckle to connect to a waist strap so the bag does not move around on me when I turn. Years later, the prongs on the male buckle that connects the flap broke. The male buckle was permanently sewn into the bag. I called Tom Bihn and spoke to their crew about how to fix it and they said they could have the bag repaired for free if I shipped it to the factory.
What I received back: a thank-you note, a fixed male buckle with an adjustable strap so it is easier to replace in the future, a more permanent solution for the shoulder strap stabilizer buckle after noticing my original ghetto solution, and a gift organizer pouch. Tom noticed my original shoulder strap stabilizer buckle and will consider such an addition for their production. This is a fantastic relationship they build when engaging with a customer. Mad props all around."
– Andrew Hsu
Many of the photos shown on this page were taken by Andrew — see more of his photos here.
And we did just that: considered it and added it to our website for order. The 1" Café/Ristretto Messenger Stabilizer is designed to keep your Café Bag or Ristretto close and prevent it from swinging around to the front when you're riding your motorcycle or bicycle or just moving fast on foot. Designed to work with the Small Café Bag and Medium Café Bag. Uses one-half of your bag's waist strap (the half with the male buckle); if your Café Bag doesn't have a waist strap, you can order one here. Zoom!
1" Cafe/Ristretto Messenger Stabilizer