"I have one major complaint with Tom Bihn's products. They are so good that I've ordered too many (not really, you can never own too much Tom Bihn stuff). Let's start with the shipping—the only things that are padded are the bags. Unlike so many other on line add ons, the shipping fees are always accurate and honest. Secondly, there is no long wait and continual checking necessary; the shipping information comes quickly; in fact, it comes more quickly than any other company I've ever dealt with.
Now to my complaint—it takes an extra day of planning to decide which Tom Bihn items I'm taking on the next trip. I enjoy Maverick's videos and they are well done and accurate. I only wish he'd make a series on "take this for this trip or that trip." Alas, I'm rambling. In short: I deal with no other company in the U.S. that has better products, better customer service and a more genuine attitude toward creating satisfied customers. Even my cat Grendyl (see Riley's friends) has a difficult time deciding which product to nap on. Presently he favors the Western Flyer but I just ordered a new Ristretto for my MacBook Air which may become his favorite after he explores it for a day or two. Or, perhaps he'll go back to the Brain Cell. Who knows? Thanks for everything you do!!!!!!!!!!!!!!!!!!!"