Thank you to all the hands and hearts that went into repairing my bag for me. I love this bag so much. I wear it everyday no matter where I go. Without it my entire body rhythm was off.
I am proud to know that hard working people make and repair bags that they take pride in. So everyone - mail handlers, admins, folks that sew, wash, fold, package, add handles, sweep the factory floor, clean the break room, pay the light bill, show kindness to co-workers, to all of you I salute you.
The above was sent to firstname.lastname@example.org
As one might expect, we include a receipt with each bag that we ship from our Seattle factory. On the back of the receipt is the usual useful info plus the following invitation:
Appreciating the fine workmanship of your new bag? Feeling inspired to recognize the talented folks responsible? Here's your direct line to our production team: email@example.com
We read emails sent to firstname.lastname@example.org to everyone at our monthly company meetings. It means a lot to us to be recognized for our efforts: thank you. Know too that it's something we pay forward in our own day-to-day lives.