Use this handy guide to help figure out which shipping method you need to choose to ensure your TOM BIHN order will arrive by or on December 24th. Note that our shipping cut-off time is 12:30pm PST. Need help? Wondering if an out of stock bag can get to you or your loved one in time? Email, call us at 1-800-729-9607 (+1-206-652-4123), ask us on Twitter, or on Facebook. We would be glad to help. (Want to learn more about shipping rates and practices? Visit our FAQ.) Good thing to know: our Gift Certificates can be ordered and delivered instantly to your friend or family member's inbox, along with a personalized gift message.
Orders shipping within the United States:
December 17th: Last day for folks on the East Coast to place an order with UPS Ground ($10) as their shipping method with guaranteed delivery by or on Monday, December 24th. Don't worry: you can still place an order and choose expedited shipping ($20 and up) for December 24th delivery up until Saturday, the 22nd!
December 18th: Last day for folks in the Mid-West to place an order with UPS Ground as their shipping method with guaranteed delivery by or on December 24th.
December 19th: Last day for those on the West Coast and in Colorado, Arizona, Wyoming, and Southern California to place an order with UPS Ground as their shipping method with guaranteed delivery by or on December 24th. Note to East Coast folks: this is the last day to select UPS 3 Day Select shipping for guaranteed December 24th delivery.
December 20th: Everyone: choose UPS 2nd Day Air as your shipping method for guaranteed delivery by or on December 24th. Exception: Northern Oregon, Northern Idaho or Washington State folks can still choose UPS Ground.
December 21st: In Northern Oregon, Northern Idaho or Washington State? This is your last day to order via UPS Ground for delivery on or by December 24th. Everyone else can place orders with UPS Next Day Air as their shipping method and have guaranteed December 24th delivery.
December 22nd: We're shipping UPS 2nd Day Air, Next Day Air, and International shipments, even though it's a Saturday -- UPS is working and that means we do too. For example: an order placed with Next Day Air shipping by 12:30pm on Saturday, December 22nd will shipped on Saturday and received on Monday, December 24th, while an order placed with 2nd Day Air shipping will be received on Wednesday, December 26th. UPS Ground and 3 Day Select orders will ship on December 24th. Also: our Seattle factory showroom will be open 10am - 4pm.
December 24th: Our Seattle factory showroom will be open 10am - 2:00pm for last minute shopping and we'll be answering your phone calls and emails. Our shipping department will ship orders as usual, though they will not be delivered until after Christmas. Need a last minute gift? Order a Gift Certificate and have it delivered instantly to your friend or family member via email with a personalized gift message.
December 25th: We will be closed. Have fun -- that's what we'll be doing! Orders received over the holiday will ship Wednesday, December 26th. P.S. There's still the option of ordering a Gift Certificate with instant email delivery to your loved one's inbox.
P.S. This UPS Time in Transit map might also help you plan your order:
Orders shipping outside of the United States:
For our customers in Canada, Japan, Germany, Australia and everywhere else outside of the United States: we recommend placing your order by or on Thursday, December 13th for guaranteed delivery by or on December 24th. Note that we are adding a couple of days on to the usual 2-5 business day transit time because of customs and high package volume.