Where we ship from:
  All orders are shipped from our Seattle, Washington, U.S.A. headquarters, just down the hall from our factory where your new bag was made.

When we ship:
  We ship orders Monday through Friday, excluding some holidays. Visit our schedule page for up-to-date information on holiday closures. Place your order before 12:30 p.m. (Pacific Time), and we will ship it the same day, as long as what you ordered is in stock. If you need an order right away and it's after 12:30 p.m., please call us at 1-800-729-9607 or email us and we'll see what we can do.

How we ship:
  We ship U.S. and International orders via UPS (United Parcel Service). We ship to APO/AE via USPS (United States Postal Service) Priority Mail. Customers in Alaska and Hawaii may choose between UPS and USPS.

Shipping Rates* + Options:

UPS Ground ($8): Shipments take between 1-5 business days to arrive depending on what U.S. state you are in. This UPS Transit Map will show you exactly how long it will take to receive your UPS Ground package. Note that UPS does not deliver on weekends.

UPS 3 Day Select ($17-35+): Guaranteed three business day delivery. For example, if we ship your 3 Day Select order on Tuesday, you will receive it on Friday.

UPS 2nd Day Air ($20-40+): Guaranteed two business day delivery. For example, if we ship your 2nd Day Air order on Tuesday, you will receive it on Thursday.

UPS Next Day Air ($35-55+): Guaranteed one business day delivery. If we ship your Next Day Air order on Tuesday, you will receive it Wednesday.

UPS International Expedited ($30-$55+): Guaranteed 2-5 business day delivery.

U.S.P.S. Priority Mail ($7-$23): Orders shipped Priority Mail typically take between 3-5 days to arrive.

Other shipping options - UPS Next Day Air Early A.M., Next Day Air Saturday Delivery - may be available. If you have any questions, feel free to email(inquiries@tombihn.com) or call us at 1-800-729-9607 (+1-206-652-4123).

*Note: These shipping rates are quoted for the typical order. If you order a large quantity of bags (say, 20 Brain Bags) extra shipping charges may apply.

Can you ship international orders via USPS?
  No: we ship all international orders via UPS. In most cases, UPS is only two or three dollars more expensive than USPS, and for those extra dollars you gain the assurance that you will receive your order in a 2-7 business days, guaranteed. You'll also be able to track your order when it's shipped via UPS. Note (especially to Canadian customers): Brokerage fees are included in our price for UPS International Expedited. You won't pay any extra brokerage fees upon receival of your package (though you may be asked to pay taxes/duties, which you would be regardless of the shipping carrier.)

More questions? Visit our F.A.Q. or feel free to email us or call us at 1-800-729-9607 or +1-206-652-4123.