TOM BIHN Returns
When you receive your TOM BIHN bag, you're welcome (and encouraged) to take it out of the box, inspect every inch of it, load it with what you carry in your current bag, and try it on for size, comfort, and looks. Don't spill coffee on it, let your cat sleep on it, or let your puppy chew on it. It's similar to how you would test out a pair of shoes: try them on indoors to see how they feel, but don't wear them outside.

You have 60 days after you've received your bag to return it to us for a refund/exchange, provided it is still in its original, unused condition (we do not accept returns of used merchandise).

In the unlikely event that we goofed and sent you the wrong bag or the wrong color bag, or you received damaged merchandise, please notify us immediately. We will either arrange for a UPS pickup or we will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise. Shipping charges are refundable only if a product has been misrepresented, misshipped, or is defective in materials or workmanship.