You can expect a TOM BIHN product to give years of hard service. TOM BIHN bags are guaranteed to be free from defects in materials and workmanship for the life of the original owner. If something goes wrong and it's our fault, we'll fix it at no charge. Repairs due to normal wear and tear or otherwise not our fault will be done at a reasonable charge.
When you receive your TOM BIHN bag, you're welcome (and encouraged) to take it out of the box, inspect every inch of it, load it with what you intend to carry in it, and try it on for size, comfort, and looks. Don't spill coffee on it, let your cat sleep on it or your puppy chew on it. It's similar to how you would test out a pair of shoes: try them on indoors to see how they feel, but don't wear them outside. Trying out your bag in the way described above should give you a good sense of whether the bag is right for you.
If you decide that the bag is not right for you, you're welcome to send it back for a return or exchange within 60 days of receiving it. If you would like help deciding whether it's right for you, give us a call (1-800-729-9607 or +1-206-652-4123) or send us an email. And if it's love at first sight, congratulations!
We refund shipping charges only if a product has been misrepresented or misshipped.
Defects in materials or workmanship are uncommon and almost always evident while the product is still new. Keep in mind that daypacks and briefcases are often subject to serious wear in everyday use. Do not expect them to last forever -- only true love lasts forever.
Our warranty does not cover consequential damages. While TOM BIHN cases and bags give excellent protection to computers and other technology, we are not responsible for any damages or losses associated with the use of our products. This warranty is limited to the replacement costs only of TOM BIHN products.
Looking for return/exchange instructions? Visit our F.A.Q.
State health department laws require all bags must be cleaned prior to being returned for repair. For more information on repairs, visit our F.A.Q.
Care Instructions: Hand wash with mild soap (dish detergent works great) and hang to dry. Use of washing machines or clothes dryers will damage the bag and void the warranty.