Brussels and Austrian....and Swiss too!
In May of 2013 I went to Brussels and Nice. From a service standpoint. There was a baggage handler strike at BRU. Brussels Airlines (and United) knew this when we boarded as it started a day prior. NEVER told us UNTIL WE WERE ON THE GROUND! I got my bag 10 days later....big headache. Really bad service and communication. On top of it, I had to cab an hour to the airport to pick it up, as they would not deliver.
Originally Posted by backpack
JFK - BRU: I flew Brussels Airlines. Not passing judgement on the crew -- they seemed exausted and not to talkative.
BRU - NCE: Brussels Airlines: No idea...was fast asleep. :-)
NCE - VIE: I flew Austrian Airlines. REALLY pleasant crews. Always smiling.
VIE - ORD: Really sharp crew. They sure seemed to love their job. Many beverages that they offered were native to Austria. I got a nice 2 minute presentation on the history of a particular beverage. Very professional in a friendly in an un-stuffy way. Would love to fly them again!
Swiss I flew three years ago to Italy from LA. Service almost as good as Austrian. Those flight attendants worked their butts off. They were ALWAYS up offering passengers something. Very impressed.