Originally Posted by
maverick
hi backpack,
i'm happy to say it's not all bad. you mentioned southwest and jet blue. i've also had a pleasant experience with british airways, virgin atlantic, virgin america, air france, and air india.
i flew air india most recently. while their ground service is far from perfect, their in-flight service is great. you do have people carrying oversized bags. when i was checking in at IAD for the flight to india, i saw the airline personnel checking people in ask someone to weigh their carry-on. they told them that it was too heavy, but didn't say to check it in or to shift the weight between bags or anything.
i helped a couple of people with getting their bags that were too heavy down from the overhead bin while inflight, including helping to close an overhead bin because it was so heavy!
i really liked that in addition to the hot meal after take off and the hot meal before landing, they served a cold mini-meal mid-flight. i didn't care for the cold meal and asked if they could provide something hot, and they asked if i'd like to have what was served for dinner at take off. i liked it and said i'd love that, and they heated it up and brought it out to me. that was very thoughtful of them.
another time, i went back to get a snack. they had wrapped cold sandwiches, shortbread cookies and spicy indian junk food (kind of like the small bags of nuts some airlines serve with drinks), and some drinks available throughout the flight. the flight attendant asked if i could help her with placing this box up into its slot. i was happy to help. after i helped her, i asked her when the next meal would be served so that i could decide if i should have a snack or just a drink. she said they would be getting the meal ready in another half an hour, but that she would be happy to heat it up for me now if i would like to have it then. i told her thank you and that i'd just wait for them to bring it around. but that was really thoughtful of her!
the seats were pretty comfortable for economy - i didn't feel like they were specially cramped.
i know the story is a bit different with the domestic carriers in the u.s. actually, my favorite choice for domestic travel has become virgin america, though their routes are still pretty limited. just as with other u.s. domestic carriers, you pay for your meal. but they make it easy to have food and drinks whenever you like with the ordering menu integrated into the entertainment system at your seat. they also offer a couple of vegetarian options which i appreciate :).