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Thread: Seattle Factory Showroom/Store News

  1. 05-12-2011, 12:16 PM #31
    dorayme
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    Opening in May 23-28?

    Please tell me the store/showroom will be open at some point and time between May 23 and 28th when I will be in Redmond?????
    I have to fly out for family business and would love to stop by meet/see everyone and pick up a few things.
    Please!
    Thank you Tom and crew for making such wonderful bags, being a conscientious customer focused company, and giving me a sense of organization and control over a part of my life that affects me almost every day, the things I schlep with me.
    my bags: S, LS, KP, mg'11, S, LS, COW, MCB, COW, LSB, SE, LSB, TT, SB, TSS4, BB, BB, FoJ, RS, F.O.T., LSB, K, LS, I w/AS, A, S, FJN, SE, 3-DC, MCB, PCBP, PCSB, CQPC, S, LSB, SB, TT, WF, I, CP w/AS, UT, LSB, CQPC, LS, RiPad
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  2. 05-12-2011, 12:53 PM #32
    Darcy
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    Even if it's not officially open, we can open it up just for you on any weekday (though Tuesday - Friday is best) between 9am - 4pm. :)
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  3. 05-12-2011, 01:45 PM #33
    TXGirl
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    Quote Originally Posted by Darcy View Post
    Even if it's not officially open, we can open it up just for you on any weekday (though Tuesday - Friday is best) between 9am - 4pm. :)
    Wow! That is awesome customer service!
    Synapse (Indigo/Solar), Side Effect (Plum/Wasabi), Organizer Pouches ( Dyneema, Cordura, Cork - various size & colors), FoJ Pouch, FoT Pouch, 2011 Cork TB Mystery gift, 2012 Forest/Steel Mystery Gift, 3D Clear Organizer Cube (Indigo), Sm Yarn Stuff Sack (UV), Small Shop Bag (Steel), Large Shop Bag (UV), Various Color Key Straps
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  4. 05-12-2011, 01:48 PM #34
    Maria
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    Quote Originally Posted by Darcy View Post
    Even if it's not officially open, we can open it up just for you on any weekday (though Tuesday - Friday is best) between 9am - 4pm. :)
    Wish I could visit Seattle too!

    ....As I am ever so tempted to look up a map search to see how far away is the factory from Sea-Tac Airport! :)
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  5. 05-12-2011, 02:01 PM #35
    dorayme
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    Quote Originally Posted by Darcy View Post
    Even if it's not officially open, we can open it up just for you on any weekday (though Tuesday - Friday is best) between 9am - 4pm. :)
    WOOT!!!!!
    I will be in contact when I know my schedule more. I will be helping my sister and bil out with their kids for the week, I can probably finagle a break either after the 12 year old goes to school one day, and before the 4 year old has to be picked up from daycare. I will know more closer to the time. The biggest priority is my 10 year old nephew who is in the hospital after suffering 2 cardiac arrests and numerous strokes Good Friday the Saturday following this year. Somebody has to be at the hospital with him 24/7 as well as with the girls. I will of course be visiting him as much as possible too!
    Thank you Tom and crew for making such wonderful bags, being a conscientious customer focused company, and giving me a sense of organization and control over a part of my life that affects me almost every day, the things I schlep with me.
    my bags: S, LS, KP, mg'11, S, LS, COW, MCB, COW, LSB, SE, LSB, TT, SB, TSS4, BB, BB, FoJ, RS, F.O.T., LSB, K, LS, I w/AS, A, S, FJN, SE, 3-DC, MCB, PCBP, PCSB, CQPC, S, LSB, SB, TT, WF, I, CP w/AS, UT, LSB, CQPC, LS, RiPad
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  6. 05-12-2011, 02:08 PM #36
    Cymberleah
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    ... is it bad that I'd want to visit the factory at the same time as Dorayme, just to watch her play with the bags?
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  7. 05-14-2011, 02:26 PM #37
    jaon
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    Quote Originally Posted by Cymberleah View Post
    ... is it bad that I'd want to visit the factory at the same time as Dorayme, just to watch her play with the bags?
    I wouldn't mind seeing her play with the bags either.
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  8. 05-14-2011, 03:41 PM #38
    TXGirl
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    I just found out I'll be going to Idaho next month. I immediately looked up how far Seattle is from where I'll be & according to travelmath's website it's 335 miles .... so close but yet so far away :(
    Synapse (Indigo/Solar), Side Effect (Plum/Wasabi), Organizer Pouches ( Dyneema, Cordura, Cork - various size & colors), FoJ Pouch, FoT Pouch, 2011 Cork TB Mystery gift, 2012 Forest/Steel Mystery Gift, 3D Clear Organizer Cube (Indigo), Sm Yarn Stuff Sack (UV), Small Shop Bag (Steel), Large Shop Bag (UV), Various Color Key Straps
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  9. 05-27-2011, 12:34 AM #39
    dorayme
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    Yesterday was the day!

    I cannot effectively put into words my trip to Tom Bihn, meeting Tom, Darcy, Katy and Brian, seeing the team of the rest of the employees hard at work, my personal tour and shopping experiences. I will just say it was amazing! My little family of bags has grown, and I have a even greater sense of satisfaction in my purchases knowing; the thought that goes into each one, the fact that they are made for an honest wage, the company really cares for its employees, the company's philosophies are a part of how they operate, not lip service or an outward statement and lastly, I feel like I "get" Tom so much more now. The designs are worked over so thoroughly to ensure that the product that is delivered is one that is at it's fullest potential. There is nothing half hazard in the process of design here.
    I have personally made suggestions, and have seen many made for combinations of certain fabrics for certain bags and seen that there is no movement forward to produce said bag, the thing that we don't see on the purchasing end is that many of them have already been made/tried and didn't meet the standard of quality that Tom, and the team of employees puts into what the name Tom Bihn is labeled onto, so those options aren't available. The same can be said for designs in progress.
    It's great to invest in this kind of all around quality and the products are worth it. They last through real use and time and come out on the other side often looking no worse for wear. Often looking even nicer from the patina of use!
    My only sadness over my visit was that I got into traffic coming to pick up my niece from school, and that I didn't have some other Friends of Tom there with me to marvel and share the experience with. If you get to the Seattle area, and the showroom and factory/warehouse is open, this is a must see!
    Fwiw my four year old niece Jada was patiently with me for this trip. Her comments on the day were that she had a boring time with me this morning as I did laundry, cleaned around the house and helped her work through her preschool work book, but the "place where they make bags" was lots of fun!
    Thank you Tom and Katy especially for taking time from your busy day to show me around and patiently answer my questions. Katy, also thank you with helping me with my selections. I had a blast!
    Last edited by dorayme; 05-27-2011 at 01:38 AM.
    backpack, Janine, jeffmac and 1 others like this.
    Thank you Tom and crew for making such wonderful bags, being a conscientious customer focused company, and giving me a sense of organization and control over a part of my life that affects me almost every day, the things I schlep with me.
    my bags: S, LS, KP, mg'11, S, LS, COW, MCB, COW, LSB, SE, LSB, TT, SB, TSS4, BB, BB, FoJ, RS, F.O.T., LSB, K, LS, I w/AS, A, S, FJN, SE, 3-DC, MCB, PCBP, PCSB, CQPC, S, LSB, SB, TT, WF, I, CP w/AS, UT, LSB, CQPC, LS, RiPad
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  10. 05-27-2011, 08:15 AM #40
    Katy
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    Quote Originally Posted by dorayme View Post
    Thank you Tom and Katy especially for taking time from your busy day to show me around and patiently answer my questions. Katy, also thank you with helping me with my selections. I had a blast!
    We had a blast too! Thank you for visiting :). It was great to finally meet you!
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  11. 06-02-2011, 11:27 AM #41
    RedBeard
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    Any update on the grand opening for the new store? I have a growing list on accessories I need for a trip at the end of July. Will the store be open by then or should I order them on-line?
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  12. 06-02-2011, 11:30 AM #42
    Darcy
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    Quote Originally Posted by RedBeard View Post
    Any update on the grand opening for the new store? I have a growing list on accessories I need for a trip at the end of July. Will the store be open by then or should I order them on-line?
    The big grand opening will be later this summer or fall, but the store should be open 1+ days per week by the end of July. We are glad to open the store by appointment until then-- feel free to email or call us (1-800-729-9607/206-652-4123) to arrange that.
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