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  1. #1
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    Jul 2008
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    Empire Builder On Its Way!

    Well, technically it is on its way tomorrow but...I wanted to share with you the amazing customer service I received when I called TB. I had the privledge of being able to place my order with Katie. What a wonderful and knowledable young woman she is! I learned so much from her (even at my age!) and, as always, the world famous TB cutomer service was ever present! Some day when I grow up and win the lottery, I am buying TB bags for every one just so I can experience the amazing TB customer service on an unlimited basis!

    Thank you, Katie!!

    By the way...the TB amxiety is building...waiting for the tracking number...waiting...waiting...
    Ego in Black, Steel, Wasabi, Empire Builder in Black, Black, Sapphire (Husband), 2 Brain Cells (Black), 2 Medium Cafe Bags - 1 in Black, Wasabi & 1 in Navy, Cayenne, 2 Large Cafe bags w/Absolute Straps - 1 in Linen, Olive and 1 in Cocoa, Wasabi, Guardian Dual Function Light & Lots of pouches!

  2. #2
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    Location
    The far west
    Posts
    4,462
    I'm so glad you had a good experience with Katy. She's amazing and we are fortunate to have her!
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

  3. #3
    I work at TOM BIHN Katy's Avatar
    Join Date
    Oct 2009
    Location
    Pacific Northwet
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    827
    Quote Originally Posted by Nana8 View Post
    Well, technically it is on its way tomorrow but...I wanted to share with you the amazing customer service I received when I called TB. I had the privledge of being able to place my order with Katie. What a wonderful and knowledable young woman she is! I learned so much from her (even at my age!) and, as always, the world famous TB cutomer service was ever present! Some day when I grow up and win the lottery, I am buying TB bags for every one just so I can experience the amazing TB customer service on an unlimited basis!

    Thank you, Katie!!

    By the way...the TB amxiety is building...waiting for the tracking number...waiting...waiting...
    Thank you for the kind words! I really enjoyed talking to you .
    http://www.tombihn.com
    1-800-729-9607 (US & Canada) 360-452-0115 (other countries)
    Siquid mantica non capit, domi relinquendum est.

  4. #4
    Registered User
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    Jul 2008
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    Land of 10,000 Lakes
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    218

    It's Here! It's Here! It's Here!

    Those were the words of the UPS guy as he came through the door of my office last Friday!! I personally was trying to be professional and jumping up and down inside!

    The UPS guy told me he has delivered so many TB's that he now checks the forum regularly! Anyway, he was so excited he asked me if he could watch me open the box (huh?). Well of course he can! I swear, he oooh'd and awww'd as much as I did. And ever so reverently, actually touched my brand new Empire Builder! Hey now! We TB folks get very possessive about our bags. I told him there was a cure for that -- order his own bag!

    Once again, Casey and Katie came through (were there any doubts at all?). I needed some hardware to use one of my existing straps and dear Casey not only provided it but provided additional hardware so I could change the strap back if I chose! I just can not get over the EXCELLENT TB customer service!
    And, Katie, you were right - absolutely everything FITS! Thank you so much for your direction and advice!

    -n
    Thank you all for making this such a great experience (again!).
    Ego in Black, Steel, Wasabi, Empire Builder in Black, Black, Sapphire (Husband), 2 Brain Cells (Black), 2 Medium Cafe Bags - 1 in Black, Wasabi & 1 in Navy, Cayenne, 2 Large Cafe bags w/Absolute Straps - 1 in Linen, Olive and 1 in Cocoa, Wasabi, Guardian Dual Function Light & Lots of pouches!

  5. #5
    Registered User
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    Jul 2009
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    Somewhere in the Hills
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    Don't forget to post photos of you with your new briefcase, and it practical use!

  6. #6
    I work at TOM BIHN Katy's Avatar
    Join Date
    Oct 2009
    Location
    Pacific Northwet
    Posts
    827

    Talking

    Quote Originally Posted by Nana8 View Post
    Those were the words of the UPS guy as he came through the door of my office last Friday!! I personally was trying to be professional and jumping up and down inside!

    The UPS guy told me he has delivered so many TB's that he now checks the forum regularly! Anyway, he was so excited he asked me if he could watch me open the box (huh?). Well of course he can! I swear, he oooh'd and awww'd as much as I did. And ever so reverently, actually touched my brand new Empire Builder! Hey now! We TB folks get very possessive about our bags. I told him there was a cure for that -- order his own bag!

    Once again, Casey and Katie came through (were there any doubts at all?). I needed some hardware to use one of my existing straps and dear Casey not only provided it but provided additional hardware so I could change the strap back if I chose! I just can not get over the EXCELLENT TB customer service!
    And, Katie, you were right - absolutely everything FITS! Thank you so much for your direction and advice!

    -n
    Thank you all for making this such a great experience (again!).
    I'm glad it's working out for you!

    That's is very cool that the UPS guy was just as excited as you were and even stuck around to watch the unboxing! I admit..I get very excited about products and watch lots of unboxing videos on youtube. I think I've seen at least 50 iPhone 3GS unboxing videos and maybe 10 iPad unboxing videos . We need more TOM BIHN Bag unboxing videos!


    Dear UPS Man,

    Please register! We would love to hear your experiences . Also feel free to send me an email at katy@tombihn.com
    http://www.tombihn.com
    1-800-729-9607 (US & Canada) 360-452-0115 (other countries)
    Siquid mantica non capit, domi relinquendum est.

  7. #7
    Registered User
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    Jul 2008
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    Quote Originally Posted by Darcy View Post
    I'm so glad you had a good experience with Katy. She's amazing and we are fortunate to have her!
    She is indeed! I want to adopt her! and Casey, too!
    Ego in Black, Steel, Wasabi, Empire Builder in Black, Black, Sapphire (Husband), 2 Brain Cells (Black), 2 Medium Cafe Bags - 1 in Black, Wasabi & 1 in Navy, Cayenne, 2 Large Cafe bags w/Absolute Straps - 1 in Linen, Olive and 1 in Cocoa, Wasabi, Guardian Dual Function Light & Lots of pouches!

  8. #8
    Registered User
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    Jul 2008
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    Land of 10,000 Lakes
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    Quote Originally Posted by MtnMan View Post
    Don't forget to post photos of you with your new briefcase, and it practical use!
    Ok! It may be a week or so, tho.
    Ego in Black, Steel, Wasabi, Empire Builder in Black, Black, Sapphire (Husband), 2 Brain Cells (Black), 2 Medium Cafe Bags - 1 in Black, Wasabi & 1 in Navy, Cayenne, 2 Large Cafe bags w/Absolute Straps - 1 in Linen, Olive and 1 in Cocoa, Wasabi, Guardian Dual Function Light & Lots of pouches!


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