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  1. #1
    Registered User
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    Feb 2010
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    Email confirmation for order changes?

    Hi,

    Just wonder if I should get an email confirmation after sending an email to add some items to my back order? Since I haven't heard back, can I assume email is received and just wait patiently for my box to arrive?

    Thanks!

  2. #2
    I work at TOM BIHN Katy's Avatar
    Join Date
    Oct 2009
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    Pacific Northwet
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    Hi Mtview!

    It is possible we didn't receive the e-mail. You can send me an e-mail at katy@tombihn.com with your order number and changes and I'll make sure it happens .
    http://www.tombihn.com
    1-800-729-9607 (US & Canada) 360-452-0115 (other countries)
    Siquid mantica non capit, domi relinquendum est.

  3. #3
    Registered User
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    Quote Originally Posted by Katy View Post
    Hi Mtview!

    It is possible we didn't receive the e-mail. You can send me an e-mail at katy@tombihn.com with your order number and changes and I'll make sure it happens .
    You have mail. Thanks!

  4. #4
    I work at TOM BIHN Katy's Avatar
    Join Date
    Oct 2009
    Location
    Pacific Northwet
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    827
    So do you!
    http://www.tombihn.com
    1-800-729-9607 (US & Canada) 360-452-0115 (other countries)
    Siquid mantica non capit, domi relinquendum est.

  5. #5
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    Location
    The far west
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    4,428
    mtview,

    Our records indicate we received and replied to your email to orderchanges@tombihn.com on the same day. The reply you received would have come from casey@tombihn.com - maybe it ended up in your spam filter? Hope this helps!
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

  6. #6
    Registered User
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    Feb 2010
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    Bay Area, CA
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    15
    Hi all,

    Got all your emails. Thanks so much.

    Darcy,

    I did find the reply in my spam folder. Sorry

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