Adventures in visiting the store!
I thought I should write in and share about my recent visit to the Seattle store. I am a relative newcomer, and own just the medium cafe bag which I love. I read all the forum posts, mostly cos I find everyone here seem to have fun interesting lives, and are more bag obsessed than I am--which I thought was not possible! hehehehe.
anyway, I was in Seattle for a conference, and a visit to the Tom Bihn store was high on my must-dos. I called and they said they would be open Mondays. My friend and I walked down all the way on First Avenue from the Convention Center--downtown; a good hour long walk. It was a great day for a walk in Seattle, and I got to see the city in ways that you don't when you drive around.
When we arrived at the store, it was closed. There was a note that said the store would not be open cos of the weather. I was so disappointed that I was willing to cry; and trust me, I am not even young!!! I went to Outdoor Research, and they were truly helpful and gave me a number for June who works at TB.
And wonder of wonders, June said she was up at the factory, and she brought us up on the elevator; and for the next hour, she left us to our devices in the store....I was completely taken aback. The place was completely clean, clear, uncluttered; and the folks acted like I was just visiting their home. No one hovered around; or watched; or sold me anything. They just let me explore. I walked around the factory---and watched the bags being made.
June put on two O-rings for me in my Cafe Bag, and finally allowed me to pick an assortment of organizer pouches to take with me, and said I could add it to the cost when I got the Western Flyer. I was so taken aback, I am still reeling. Whoever heard of this kind of trust and openness in business today?
I tried on every bag to my heart's content; am getting the Western Flyer. Have to say that I love the Smart Alec a lot more than the Brain Bag..it really is a smart-alecky kind of bag..feel like I must draw a smiley face on it!!! Just loved the Imago.
The TB wallet is sheer genius and I have never been happier with a wallet for travel than this one....just totally love it. The pictures and description don't do justice. Just get it.
Quite apart from the bags, I just want to say how much I appreciate this very different, off beat company of people. Thank you June for letting us in; and everyone else.
I missed seeing TB and Darcy...maybe next time!
Crazy is busy, busy is good!
I am sure there is a good reason that it isn't, but I think the store should be open 4-5 days a week. Based on this thread and others, my own experience, and listening to the other customers in the store today, I think that sales might get a boost from both people travelling to Seattle and those of us who live here. Seriously, why go to the Space Needle or Pike's when the Tom Bihn store is open?
Originally Posted by Darcy
I'd do it for minimum wage and unrestricted internet access ;)