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Thread: Simply stunning customer service

  1. #1
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    Talking Simply stunning customer service

    I bought a new Tom Bihn brainbag in 2001 and it's still good 12 years later (as are all my other Tom Bihn bags). The only slight snag was a partially broken clip for the waist strap. I asked about a replacement to be sent to the UK and expected to be quoted some horrendous price. How wrong I was! Beau simply asked me to measure the broken clip and then, lo and behold, about a week later, an exact replacement arrived completely free of charge. How many companies would offer such a stupendously high level of service? I am very, very impressed.

  2. #2
    Registered User Fat Crip's Avatar
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    I had a similar experience when the cord on one of my stuff sacks failed - this is an exceptional company!


    Sent from my iPad using Tapatalk HD

  3. #3
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    Quote Originally Posted by Paul Henry View Post
    I bought a new Tom Bihn brainbag in 2001 and it's still good 12 years later (as are all my other Tom Bihn bags). The only slight snag was a partially broken clip for the waist strap. I asked about a replacement to be sent to the UK and expected to be quoted some horrendous price. How wrong I was! Beau simply asked me to measure the broken clip and then, lo and behold, about a week later, an exact replacement arrived completely free of charge. How many companies would offer such a stupendously high level of service? I am very, very impressed.
    Beau is simply amazing. I have had similar wonderful interactions with him.


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