I have never had a bad thing to say about your bags and have suggested them to everyone I know. But currently I am sitting in Munich train station waiting for my train down to Croatia and I notices that where the straps connect at the top is pulling out. I just started this vacation and I am worried about it lasting the trip. I brought my absolute shoulder strap but it gets a little heaving holding 11kgs. I would love to see a design change on this to make this bag more built proof.
A faithful owner,