Every now and again I see a customer with such-and-such a bag I think that could be replaced with a Tom Bihn version. So I tell them they might enjoy the companies' products,write a note with "Tom Bihn" the name of bag(Synapse/Swift/SE so far) and mention I have one of the bags :) I've seen a few EB replacement candidates but those people seem to be in an extra hurry :P

If you get orders from Michigan that note that a cashier told them about TB...That awesome grocery retail person is moi. I'd love store credit ;D