This is feedback for the TB folks. I finally gave up after spending over an hour on the web site and not feeling comfortable I knew what I was getting. There has been a lot of positive review on your bags, but your web site is poor. Despite all the words, the site offers little in terms of meaningful information, such that I went to a brand where I can SEE exactly what I am getting.
I appreciate the J. Peterman style descriptions -- but a picture is worth a thousand words. Moreover, I could not figure out which brain cell size was right for my lap top or even a lousy color reference chart for the straps.
I would urge you to steer your site so as a customer can be more sure-footed in knowing exactly what they are getting when they decide to buy your product.
Thank you for your consideration of my thoughts.