Bad Site -- Low Information
This is feedback for the TB folks. I finally gave up after spending over an hour on the web site and not feeling comfortable I knew what I was getting. There has been a lot of positive review on your bags, but your web site is poor. Despite all the words, the site offers little in terms of meaningful information, such that I went to a brand where I can SEE exactly what I am getting.
I appreciate the J. Peterman style descriptions -- but a picture is worth a thousand words. Moreover, I could not figure out which brain cell size was right for my lap top or even a lousy color reference chart for the straps.
I would urge you to steer your site so as a customer can be more sure-footed in knowing exactly what they are getting when they decide to buy your product.
Thank you for your consideration of my thoughts.
My professional opinion about this site
Although I doubt the original poster is still around, I'll put in my $0.02.
Originally Posted by sheeko
Let me first qualify by saying that several years ago, I was the "webmaster" for a major pharmaceutical company in Delaware, so I've done quite a bit in the area of visitor experience and website usability.
I have found TomBihn.com to be very well designed and easy to navigate with an engaging community and responsive customer service. All the web pages are quite comfortable to the aging eye – at a time when websites are very difficult to read, what with the propensity of having so many sites displaying small, light text on light backgrounds, annoying animations, obtrusive sounds and music, hard-to-decipher navigation elements, and more...
Having worked in the tech industry for many years, believe me, if I access a site that annoys me within five seconds for usability issues... I'm gone, never to return again.
The TB site is one of a handful of sites that I have frequented ON A DAILY BASIS for a long time. Perhaps it's due to my affliction with Bihn Acquisition Syndrome, but I actually enjoy – and appreciate – all the interesting information about travel and details of TB products available on the site.
Oh... and I have no idea what "J. Peterman style descriptions" means.
Someone please help me!
I have BAS (Bihn Acquisition Syndrome)!!