Hello! I purchased my Imago roughly a year and a half ago and currently I'm using it hardcore as my temporary knitting / book bag.

I have two questions.

1. The zipper on one of the side pockets is very, very stiff. I can barely open it and when I do it takes forever to close. Can you suggest anything I can do to loosen it up a bit?

2. One of the things I love about all the Cafe Bags I have is the handy little handle strap just above the back pocket. The Imago does not have this option. Do you plan on adding one or making the option available for those of use who enjoy the flexibility of a shoulder and hand strap?

Thanks so much!

Ember, Certified Bag Junkie