Thanks -- and with that they called me, and are sending me a new one.

I had a long search for my perfect everyday bag. Imago, Cafe Bag, Zephyr, Red Oxx Gator, a bunch of others. I preordered the first generation 13" Ristretto in olive and cayenne (back in January 2008...

Hi Darcy,
I wrote to them a week ago at a couple of their posted customer service e-mail addresses. They claim to have a guarantee. I explained my concerns, told them that I'd love to get unflawed...

Hi Darcy. I'll let you know as soon as I hear from them. I'm hopeful they'll make it right.

A warning: I just received a couple of bottles from Liberty Bottleworks -- the 24 and 36 oz BART map of San Francisco from their transit series. Both are sloppily printed with bits of the map cut off...

I just flew Air Canada from SFO to Toronto and outbound they were rigorously screening carry-ons, having folks try to squeeze them into a very small sizing rack. It was much smaller than a standard...

Darcy,
I know that I've been longing for a Zephyr with external colors like olive and cocoa... but that the problem's with the fabric type and it's not going to happen. Ah well.
I agree that more...