Darcy, thanks for the details! I'll drop by the factory next Wednesday to see the Doctor. I've sent a message to customer service.

Other than the seal, it looks just as good as the day I bought it. Maybe the picture is a little too close :) I use it as my day to day bag. No hiking... just commutes to work and to coffee shops....

Hi!

I've been addicted to Tom Bihn bags recently since they are located in the same rainy city that I am. I've purchased almost everything I can including a Western Flyer which is on it's way. ...