Indeed we would loose the control we have now, and I can't see what we'd gain: it's not like we need access to capital particularly. We are entirely debt-free at this point and are beholden to no one...

That's great to hear you're more than hanging in there, especially with new home starts like they are. I like that you are aware that you're establishing the culture and values of your company -...

Thanks for sharing the great picture. Glad the Cafe bag worked well for you on your trip!

I believe the issue here is that, because of the construction of the shoulder strap on the Small and Medium Cafe Bags, the molded plastic pad can't be centered once the strap is adjusted to the...

I've used a two-litre MSR Dromedary® Bag quite a bit with the Synapse - I'd assume if that works so would your Platypus. I slide it into the center bottle pocket and just let the hose poke out of the...

Edited to clarify: I've been working on a solution for the past few months that allows one to clip a Guardian Light to the outside of most, if not all bags. This involves a new Guardian Light clip....

The Horizontal Air Cache is actually wedge-shaped just like the Air itself; we may actually not do a vertical Air size and just offer the size 6 for the MB Air.

I'm not sure where you are seeing the Size 1 and the Size 6 as almost the same - perhaps there's a typo somewhere on the site but they are quite different.
And thanks so much for listing off the...

You have to *cut* the metal pull tab off. DO NOT, whatever you do, try to bend the the loop/bail on the slider open so that the pull can be removed: the metal does not bend easily and will likely...

I'll second Maverick's opinion here: I hike 50 - 100 miles every month with the Smart Alec, and while I sweat, the Smart Alec's back panel works fine.

Interior is approximately 276 x 193 x 25mm (10.86" x 7.59" x .98")

Thickness-wise you simply need not fill the front pocket of the Ristretto or Ristretto for Netbooks (both Ristretti are the same in this regard) and either should fit into any of the three main...

Sorry to hear you are having difficulties with your size 4Z Vertical Brain Cells. Sometimes they get assembled in the factory a little too tight: the sling is effectively too short and the laptop...

Maverick's got it exactly: the front will distort if we put the "O" rings on the front seam. And it's not just the weight of what's been snapped to the "O" ring but anything else that gets...

If we get feedback that this is an issue I will certainly figure out how to do it. So far its' been interesting to see what TSA people care about and what they don't: I've had no luck second guessing...

The proportions make it look like a medium Cafe to me; probably made in the late 90's judging from the label.

FYI, I changed the name of the company to "Black Bag" after getting tired of hearing...

Because of the way the buckle is sewn in there is no way to replace it, short of taking the bag 3/4 the way apart and then putting it back together, which would be more expensive than buying a new...

Are you using the waist strap on the Super Ego? If so, are you attaching it to the Q-AM strap using the webbing loop with the female buckle on it?

Sounds like an early ID bag - made in our Port Angeles factory, circa 2000 - 2004.
Glad you guys appreciate the new logo :)

The zippers on the Aeronaut end pockets were originally positioned so that they did not touch the ground when the bag was set down on its edge; this meant cutting the zippers shorter than we may have...

We use U.S. - made <i>high tenacity</i> 1050 denier ballistic nylon on many of our bags. It's harder to get and significantly more expensive than the Chinese or Thai 1680 ballistic used by our...

You're the second one today to ask for such a bag! Sounds like a winner. I'm making more travel bags in 2009, so stay tuned!

We've sent out a Next Day Air second replacement package. If you could,
refuse the first replacement package when UPS attempts to deliver it to
us - this will have it automatically sent back to us....

Wow: 6'43" - that's probably a typo, because that's 9 feet 7 inches tall! Anyway, these fit guidelines are general, not hard and fast rules. So many variables: longer legs means a shorter back,...

I'll be working on basically a smaller version of the Ristretto at some point, but also a new Soft Cell/Mitre type case as well.
Stay tuned.