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Thread: 0.16 Clear Urethane Discoloration

  1. #16
    Registered User Jeff A's Avatar
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    Quote Originally Posted by Darcy View Post
    Whoa, weird.., thanks for letting us know about this, everyone. Doesn't seem to be a widespread issue thus far; we're in the process of investigating it and will let you know what we find.

    In the meantime, to best address individual concerns -- could you emailus@tombihn.com? Sorry to ask you to do something extra, but that's the best way to reach us about broken buckles, repairs, or anything like that.
    I have the same issue with my small clear organizer pouch. I'll contact customer service, as well.
    Steel-Ultraviolet Western Flyer (rolling-luggage-version) | Black Cordura-Wasabi Synapse 25 | Black Dyneema-Wasabi Side Effect | Aubergine-Wasabi Co-Pilot | Navy-Iberian Co-Pilot | Iberian Travel Tray | Nordic Large Shop Bag | Ultraviolet Travel Stuff Sack Size #2 | Ultraviolet Small Clear Organizer Pouch | Kiwi Q-Kit | Steel Nano Parapack Pouch | Wasabi 3D Organizer Pouch

  2. #17
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    my wallet is like that as well. my medium clear OP is not, however. nor is my small clear OP. thought it was from fingers in and out of the wallet frequently.

  3. #18
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    Customer service has been in touch and I know they are investigating it. Haven't heard any conclusions yet but I have every confidence they want to find out!

  4. #19
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    I know that it has only been a few days, but has anyone heard anything from customer service?

  5. #20
    Registered User al85's Avatar
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    I sent my message on Friday... I'm assuming they are looking into possible explanations and want to make sure they can provide assistance either by suggesting methods to clean it or something else. : D
    I have an obsession with solar, just in case no one has picked up on that yet. If it's in solar, I want it. XD

  6. #21
    TOM BIHN Crew (we work here) Darcy's Avatar
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    We're waiting to hear back from the company that makes our clear urethane for us as to their thoughts on what's happening here. Will let you know as soon as we have some news.
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

  7. #22
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    Thanks Darcy!

  8. #23
    Registered User Jeff A's Avatar
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    Quote Originally Posted by Darcy View Post
    We're waiting to hear back from the company that makes our clear urethane for us as to their thoughts on what's happening here. Will let you know as soon as we have some news.
    Hi Darcy, any updates on the discoloration? Thanks and have a great day
    Steel-Ultraviolet Western Flyer (rolling-luggage-version) | Black Cordura-Wasabi Synapse 25 | Black Dyneema-Wasabi Side Effect | Aubergine-Wasabi Co-Pilot | Navy-Iberian Co-Pilot | Iberian Travel Tray | Nordic Large Shop Bag | Ultraviolet Travel Stuff Sack Size #2 | Ultraviolet Small Clear Organizer Pouch | Kiwi Q-Kit | Steel Nano Parapack Pouch | Wasabi 3D Organizer Pouch

  9. #24
    Registered User al85's Avatar
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    This was the email I got on August 6:

    We have an update today! We experimented a little and it looks like wiping the urethane with rubbing alcohol cleared up the fogged sample we had. We'd really appreciate it if you could try that out and see if it works just as well! If not, we'd be more than happy to send you replacement items.
    I have an obsession with solar, just in case no one has picked up on that yet. If it's in solar, I want it. XD

  10. #25
    Registered User Jeff A's Avatar
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    Quote Originally Posted by al85 View Post
    This was the email I got on August 6:
    Awesome, did that work for you or anyone else? I never received an email follow up from CS. I'll try that tonight!
    Steel-Ultraviolet Western Flyer (rolling-luggage-version) | Black Cordura-Wasabi Synapse 25 | Black Dyneema-Wasabi Side Effect | Aubergine-Wasabi Co-Pilot | Navy-Iberian Co-Pilot | Iberian Travel Tray | Nordic Large Shop Bag | Ultraviolet Travel Stuff Sack Size #2 | Ultraviolet Small Clear Organizer Pouch | Kiwi Q-Kit | Steel Nano Parapack Pouch | Wasabi 3D Organizer Pouch

  11. #26
    Registered User al85's Avatar
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    It didn't work all that great. My clear organizer wallet still has some slight cloudiness, so it might just be an issue of it needing to be done more than once.
    I have an obsession with solar, just in case no one has picked up on that yet. If it's in solar, I want it. XD

  12. #27
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    I just tried the alcohol in my 3D cube organizer and surprisingly it worked. The cloudiness disappeared.
    Pilot, Co-Pilot, Synapse 25, Side Effect,small shop bag, large shop bag, travel tray, 3D Organizer Cube

  13. #28
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    Any organic chemists who can describe if there any adverse reactions with alcohol and urethane?

  14. #29
    Registered User wayoflife's Avatar
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    Thumbs up

    I used isopropyl alcohol with a microfiber cloth to remove the haze in a clear medium pouch. I dipped the corner of the microfiber cloth in the alcohol and wiped the inside going back and forth long ways for about 2 minutes. I let it sit for a couple minutes to allow the alcohol to evaporate. Repeated one more time going up and down and so far so good.

  15. #30
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    Quote Originally Posted by MelissaL View Post
    I just tried the alcohol in my 3D cube organizer and surprisingly it worked. The cloudiness disappeared.
    It is now the morning after. Still clear from the alcohol wipedown.
    Pilot, Co-Pilot, Synapse 25, Side Effect,small shop bag, large shop bag, travel tray, 3D Organizer Cube

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