Damaged New Smart Alec :(
I've recently purchased the Tom Bihn bags of my dreams after a (really) long period of deliberation and was super delighted to receive them. However, after a few days of use, I realized a few defects/ damage. Could you guys tell me if it's repairable, and if so, how?
1. There's a patch on the exterior of my Smart Alec where the ballistic nylon is obviously damaged- it has no sheen and is a shade lighter than the rest of the material.
2. The seams on my bag straps seem to be coming undone- there is fraying.
I've only very lightly and carefully used my Smart Alec and am devastated that it's already showing signs of damage... :(