That isn't the complaint, quality and the perfection of the product is not what I was referring. The complaint that DCLawyer and I echoed was the announcements to preorder, or constant chatter about a new product that is pulled prior to the previously set expectation.
In the two years that I have been following TB forums and less than a year after selecting TB over RedOxx I have seen continuous references to new products that are coming soon complete with pre-order expectations.
Are three examples where Field Journal, Parental Unit, etc were given moving dates for completeness.
May 2009 for Camera Insert: here is an example of the Camera Insert from over a year ago.
Update: Camera Insert
Many of you are emailing or calling us to ask for updates on the new camera insert that Tom is designing. Here's the latest: the design is completed, parts have been ordered, and we'll have the first sample to photograph in 3-4 weeks, at which point the insert will be available for pre-order. Stay tuned!
darcy | 13 May 2009 3:41 pm | New Bags |
Small business or not (happen to be in PD and grew-up/worked professionally in a local, family owned business) such promises and failure to deliver have costs. I am a bit of a TB Fanboy, I rave about my Aeronaut. I also have deferred buying the Gator as my Diaper/Camera bag but my patience is waning.
My suggestion was more in line with the updates to the Co-Pilot, Western Flyer and Aeronaut of recent... Iterative updates to the design (tie downs; pocket for rolling luggage).
If the products were perfect to begin with, there would be no need to make any more changes. You cannot account for every user scenario prior to a launch. Tastes and needs change over time. Yes, I expect my Aeronaut to last several decades of great use. I recognize that TB products are a great investment...I wouldn't be spending time on this forum if I didn't feel that to be true.
I just ask that the expectations for new products being delivered are fair and can be met, at least Darcy and Co are quick to communicate and provide new expectations and an explanations. Many companies shy away from owning this type of communication.
regarding "commercialism" aka consumerism. I don't disagree. I'm not advocating our throw-it-away culture at all... Just implying that the dev cycles could be sped up a bit ... "Don't make the Perfect, the enemy of the good." --- there is nothing perfect.
BTW - Darcy, Tom and others ... I am appreciative of the situation you are in from a communication perspective. I'm not trying to destroy an ego's or damage careers...just to provide constructive feedback. These new product updates are a 'little' frustrating...