
Originally Posted by
Tom Bihn
Sorry to hear you are having difficulties with your size 4Z Vertical Brain Cells. Sometimes they get assembled in the factory a little too tight: the sling is effectively too short and the laptop pops up like done toast.
A simple remedy is to pull the sling up and out of the bag, un-velcro the two sides of the sling and re-assemble them, backing the overlap of the velcro off a bit. If this doesn't work or isn't clear, give us a call on our 800# and we'll work with you.