I had the great pleasure of actually visiting the Tom Bihn retail store during a recent trip to Vancouver, BC, Canada. My friend and I planned a day trip to Seattle and then I remembered that the factory/retail store was there and so we had to make the stop just for me.
I had a long list of items that I wanted but eventually decided on the following ... Synapse in Indigo, Snake Charmer in Sapphire, Clear Organizer Wallet, Absolute Shoulder Strap and the small, medium and large packing cubes for my Tristar (these were a birthday gift from my friend).
Thanks to the girl who was working that day (I believe it was Katy). She was a great help to me and was very accommodating.