I'm really unhappy at the moment. My Pilot was scheduled to be delivered today, by end of day. I've been in, all day - I deliberately have not left the building at all. I've just come back upstairs to my office and hit 'refresh' on the UPS tracking page, to discover that they claim to have attempted delivery at 3:03pm. Sure enough, I go downstairs to discover a little card in my letterbox.
The only problem is, I WAS IN!
At 3:03pm I was in the dining room eating lunch with my partner, about 10 feet from the doorbell sounder - which didn't ring. We also have lots of dogs who normally alert us by barking if they hear a sound, say of someone knocking on the front door - nothing.
I really don't like UPS as a delivery service. In the UK there are other couriers who provide much better tracking, so when expecting a package I don't have to be in all day. One I regularly use actually has realtime tracking on their delivery vans, and it is possible to look on their website, see a map of where the delivery is currently relative to me and get the information 'John your delivery driver is currently making delivery 46. You are delivery 67 and John should be with you in approximately 80 minutes'. All I get from UPS is 'out for delivery'. Beau recently blogged about the 'My UPS' service, but that only seems to be available in the US - I tried to register for it so I could find out the delivery window, but it wouldn't let me select a country other than US.
I've emailed UPS but somehow I don't expect much in the way of a useful reply. Tom Bihn provides great service and great products, but are being let down by their delivery contractor. Now I have to be in all day Monday as well as all day today, and hope that next time they 'attempt delivery', the UPS man actually presses the doorbell!