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Tom Bihn Forums: Community discussion on travel bags, laptop bags, and backpacks. Tom Bihn has been designing and making bags since 1972. The best materials and innovative construction.

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  1. #1
    Registered User
    Join Date
    Jan 2011
    Posts
    1

    Frustrated! Moving

    I am posting here because I've been calling and emailing for a week without response.

    I placed an order for an iPad Ristretto and accessories over a week ago. When the news of the move posted, I called immediately because I need the bag for a trip this Friday. This should have been plenty of time - I made note to cancel any accessories that would delay the order.

    No response (except the auto response) to my calls or email, and ups has no record of my shipment!

    My order is in limbo, so I'm afraid to order a bag elsewhere.

    It seems this is the only monitored way to reach anyone at Tom Bihn currently.

    When can I expect shipment?

  2. #2
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    Location
    The far west
    Posts
    4,837
    Yikes! We were answering phone calls and emails all of last week -- except for Friday. I'm sorry -- you should definitely have received a response from us. Can you email your order number and phone number to me? darcy@tombihn.com Again -- our apologies.
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

  3. #3
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    Location
    The far west
    Posts
    4,837
    Update: we resolved this issue and Rndill will receive their order tomorrow.
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

  4. #4
    Forum Member MrKnitster's Avatar
    Join Date
    Sep 2009
    Location
    Boston, MA
    Posts
    38
    You guys are amazing! I don't know any other company with such attention to detail and customer care.
    MrKnitster
    MrKnitster on ravelry
    Swift in Burnt Orange, Small Q-Kit in Kiwi, Swift in Olive/Linen, Large Cafe Bag in Olive/Cayenne, Medium Cafe Bag in Navy/Cayenne, Side Effect in Olive, Cache for Mac Airbook in Black, Ultrasuede Cleaning Cloth, Stuff Sacks in Iberian, Wasabi, Solar, and Steel, and pouches, pouches, pouches...

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