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Thread: Response Time?

  1. #1
    Registered User
    Join Date
    Mar 2010

    Response Time?

    How long does it usually take for customer service to respond to an email?



  2. #2
    TOM BIHN Crew (we work here) Darcy's Avatar
    Join Date
    May 2003
    The far west
    Hi Ferris,

    Usually we respond the same day, though it depends - we're closed on the weekends, so emails received Friday afternoon may not be responded to until Monday. Or, if there is a particularly complex or unusual question, it may take additional days to track down an answer.

    When did you send your email? You can, if you'd like, forward it to me - - and I can see if we actually received it and we can answer your question.
    Current Carry: Skookum Dog Citizen Canine prototype, Founder's Briefcase (every day carry), Small Cafe Bag (every day carry), Shop Bags (groceries, extra random stuff), Aeronaut 45 (travel), Synapse 19 (day hikes), Smart Alec (longer day hikes), Skookum Dog Road Duffel (Medium) (travel), Clear Organizer Wallet, Travel Stuff Sacks, Organizer Cubes

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