I must express my disappointment that my query, sent to customer service on July 24, has never, ever been answered. I had a question on the size of the monolith, that your "size 4" bag wasn't large enough to fit one of the laptops it was rated for. I've now returned to your site and found that the size has been updated and is consistent with the size of the laptop. I've ordered a monolith, I'm not going to hold a grudge, but it would have reflected a higher level of customer service if you had informed me of the change in a timely manner.
My query was:
I'd like to get a Monolith, and your site recommends size 4 for a Toshiba Tecra M2, but I'm confused about the sizing. My M2 is 12.3" wide, 10.1" deep, and about 1.2" thick -- by my measurements and as specified on the Toshiba web site. This nearly works with a Monolith size 4, except the depth of the size 4 is 9.5". It doesn't seem like it would fit, right? So I'm confused why a size 4 is recommended in the sizing chart -- can you clarify? Is there another vertical case that would be better?