I'm glad we were able to get it resolved for you in time so you could enjoy your new bag before you left town!
Last edited by Josh; 10-25-2007 at 11:04 AM.
the bihn people's customer service is one of the reasons I keep coming back...
on my first bag, a crimson imago, they accidentally put one of the ego/id/superego adapters on my Q-AM strap, instead of he smaller imago one...
I emailed them when it arrived, it was around lunch time on the west coast... within an hour Darcy had gotten back to me, within 2 hours, I had a phone call, because they'd noticed that the billing address and the shipping address were different, and I'd had it overnighted, because I was excited, but wanted to make sure where they were sending it(sorry I can't remember who called me, this was back in may, and I'm horrible with names when I don't have a face to put to them)
within 2.5 hours, I had a ups shipping number, and 24 hours after I discovered the mistake, I had the proper adapter...
24 hour turn around on a minor problem= the scholar being a customer for life
hence the fact that I also own a super ego(my school load go larger) and just ordered an aeronaut... and have a couple of tom bihn ebay finds
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