Small Café bag (aka on customer service)
Usually I wouldn't review a bag so quickly after getting it, but I thought I'd get this down before I forgot!
I ordered the small café bag 10 days ago and chose ground shipping because if should have got to me well before the weekend when I wanted to take it away with me. Of course this seemed good in theory, what I didn't take into account was UPS trying to deliver it to the wrong address *twice* before returning it to sender.
So I contact UPS and try and get it set back to me at the correct address. No can do apparently - once it's sent back there's "nothing they can do about it"...
So I contact customer service and explain what's happened. I got a brilliant e-mail from Josh, explaining that UPS have accepted responsibility (how on earth do you guys do that???) and that they're overnight expressing me a new bag to arrive on the Friday before I have to leave. Perfect.
I just want to make this perfectly clear. I have *never* seen a company that consistently treats its customers so well. Even if the bags weren't so great I'd be raving about this. The fact that products are brilliant as well is clearly a bonus. :)
So in summary: UPS 0, Tom Bihn 10+.
Oh - and the café bag? Initial impressions are v. good! Takes phone, ipaq, book, wallet and small camera easily. Would happily take some more but to be honest that's all I need for now... Plum/Wasabi is v. cool. :)