Week of 6 September, 2009 - 00:00 to 12 September, 2009 - 23:59

The 3D Clear Organizer Cube is now shipping in all colors.

"Tom Bihn is extremely well-known for their quality and craftsmanship; they display it in every bag they sell. What isn't necessarily as well-known is the care and attention they pay to their customers who've already given them money.

I ordered a Checkpoint Flyer, which has one component which is individually sized to the laptop. Minutes after I placed the order, I got a personal email from their customer support guy, Casey, telling me that I'd just missed the last one of the size I needed, and offering to upgrade my shipping to overnight when they got more in next week. With the upgrade, since they estimated they'd get in the cases on Wednesday, I'd receive the bag *before* I would have gotten it originally with UPS Ground! He also offered simply to cancel my order if I preferred, but I chose the first plan. I was stunned to be contacted so fast, without any action on my part.

Casey then continued to keep me updated throughout the order process, making the whole experience feel very personal. The bag, when I received it (a day earlier than I'd originally expected, as noted) was fantastic, just like the service was.

I will absolutely order from Tom Bihn again, should I ever need another bag-- unfortunately for them, I'm not sure this one will ever wear out!"

Posted by reviewer USSJoin on ResellerRatings.com

Discuss the video (and ask maverick questions about the Synapse) in the TOM BIHN Forums.

We know you've been waiting for almost two years for the Synapse. Tom had long wanted to design a daypack smaller than both the Brain Bag and Smart Alec, but it had to be just right: and that couldn't be rushed. We appreciate your patience and introduce to you what we think is now the company-wide favorite daypack: the Synapse

The Synapse is available for pre-order now and ships by mid-November. The first batch of Synapse is available for order in nine color combinations. (The second batch will be made in four color combinations.) $120. There is a wealth of information on the Synapse page (including 21+ pictures of the bag and a video by maverick.)

Features of the Synapse include:

Water bottle pocket fits up 1-liter or smaller bottle

Interior iPhone pocket made of waterproof Ultrasuede

Back panel is padded with 1/4", high quality, closed-cell foam with exterior of Dri-Lex Aero-Spacer mesh and 1050 denier U.S. ballistic nylon

A total of eleven compartments/pockets that make organization second nature even for those of us who resist it

"Here I am sporting my new Smart Alec about a minute before walking on stage at the Sunset Festival in Fukuoka Japan yesterday, Sunday September 6th. I'm currently on tour for two weeks playing bass across Japan. This is the maiden voyage for my Smart Alec, and I've been putting it to dual use: First I tote my laptop (in a Brain cell clipped inside) to the hotel, along with my train reading material and some snacks and such. I also use a couple of clear organizer pouches to carry my computer and camera chargers and cables. When I leave for the venue, I remove the computer and load a change of shirt, the setlists, an extra set of bass strings, a camera and various sundries like sunglasses and sun screen, along with a clear pouch containing extra footpedal cables and guitar picks. The ipod itself (which I use to time our sets as we play) lives in the side pocket of my Smart Alec inside a small padded organizer pouch. Unfortunately I lagged a little in ordering my pouches, but once I receive my clear quarter cube which I think will handle my chargers and cables a little better, I think my rig will be just about perfect! Thanks to everyone at Tom Bihn!"

Posted by HowardB in the TOM BIHN Forums