Nana8 posted the following thread – Empire Builder On Its Way! – in the TOM BIHN Forums…
“Those were the words of the UPS guy as he came through the door of my office last Friday!! I personally was trying to be professional and jumping up and down inside!
The UPS guy told me he has delivered so many TB’s that he now checks the forum regularly! (UPS guy, if you’re reading this – introduce yourself! We would like to meet you!)Anyway, he was so excited he asked me if he could watch me open the box (huh?). Well of course he can! I swear, he oooh’d and awww’d as much as I did. And ever so reverently, actually touched my brand new Empire Builder! Hey now! We TB folks get very possessive about our bags. I told him there was a cure for that — order his own bag!
Once again, Casey and Katie came through (were there any doubts at all?). I needed some hardware to use one of my existing straps and dear Casey not only provided it but provided additional hardware so I could change the strap back if I chose! I just can not get over the EXCELLENT TB customer service!
And, Katie, you were right – absolutely everything FITS! Thank you so much for your direction and advice!”