Feedback: Customer Service and Order Changes

"I am excited about my purchases coming but I am also excited that I am doing business with a company like Tom Bihn. Cost more? Sure. But I get a whole lot more too. I'll be getting superior products (all those independent reviews can't be wrong), the best customer service bar none, doing biz with an American company that pays a real wage and gives benefits. I also took a look on eBay for Tom Bihn bags. I found a few. The resale value I saw was amazing. I saw a never used old style Buzz bag (smaller dimensions than the current Buzz) that probably went for $90 when originally purchased (I checked the Internet Archive) go for $81. Tom Bihn bags seem to hold their value better than cars." - Read ex machina's full post in the TOM BIHN Forums.