New Additions to our FAQ

We’ve recently added these two new questions and answers to our F.A.Q. (Frequently Asked Questions):

  • How often does Tom Bihn release new products, update old products, or introduce new colors?
  • We work to improve our products all the time, so throughout the year we release a new bag, add a new pocket to an existing bag, or add a new color. We are often able to give our customers a sneak preview of upcoming changes on our forums, so that’s the best place to check on what we’re up to.

  • Speaking of cool new features, I purchased a Tom Bihn bag six months ago (or three months or four years) and now I see the same bag has a cool new feature (or comes in a new color). Can I return my used bag for an exchange or upgrade?
  • Sadly it is seldom cost-effective for us to add a new feature to an existing bag. And changing the color of a bag, well, that would be magic, wouldn’t it? Think of the purchase of a Tom Bihn bag as you would the purchase of a car: next year’s model may have more features or come in a better color. But at some point you just need to take the plunge and get out there and enjoy your new bag!

    Tell us what you think in our forums.

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